Epic Provisioning Analyst

3 days ago

Rochester Hills, Michigan, United States Henry Ford Health Full time

General Summary
This position will be a member of Identity and Access Management team-Epic Provisioning team, which is the gatekeeper for the Identity Management system, creating Epic accounts and user provisioning in accordance with Epic Security policies. Understands and maintains the Epic software security structures. The position requires an in-depth understanding of access process and procedures and the ability to apply that understanding to supporting Epic that directly benefit the patientcare and/or business functions of Henry Ford Health Systems.

Principle Duties And Responsibilities

  • Responsible for user access management, user provisioning, de-provisioning and troubleshooting user issues and maintenance in accordance with the controls that govern Identity Access and Management.
  • Acts as customer liaison, working with end-users or business contacts to understand their access/security needs and communicate the requirements and timelines.
  • Responsible for Epic provisioning/security related tasks.
  • Performs tasks for security initiatives while adhering to Epic security policies and procedures. Assumes responsibility for keeping informed about changes in policies and procedures.
  • Research, analyze and provide solutions to routine access issues with general direction from supervisor.
  • Collaborates with Identity and Access Management team to ensure that access management is working within the established security guidelines and is in adherence with the policies/procedures.
  • Ensures Epic training is completed and required approvals when needed are obtained before granting user access to Epic.
  • Identify and implement improvements for efficiency and enhanced security for work processes with general direction from supervisor/manager.
  • Working knowledge of Data Courier.
  • 24/7 on support call

Education And Experience

  • Associates degree or equivalent in related field or two (2) years related work experience required.
  • Minimum of one (1) year direct Epic work experience preferred.
  • Good written and verbal communication skills.
  • Excellent interpersonal skills.
  • Good customer service skills.
  • Ability to manage multiple tasks.

Certifications/Licensures Required

  • Epic `Security Coordinator Certification preferred.

Additional Information

  • Organization: Corporate Services
  • Department: Identity & Access Management
  • Shift: Day Job
  • Union Code: Not Applicable

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