Professional Academic Advisor/Retention Support Specialist

3 days ago

Lowell, Massachusetts, United States Inside Higher Ed Full time

Job no:
523652

Position type:
Staff Part Time

Benefit Status:
Non-Benefited – Non-Union

Campus:
UMass Lowell

Department:
Center for Learning

Salary:
$26-$28 Hourly

Applications Open:
Feb

Applications Close:
Open until filled

General Summary Of Position

  • General academic advising for students on program and general education requirements; registration matters; departmental, college, and university policies and procedures; academic success strategies; financial literacy; graduation requirements; and career options.
  • Manage, advise, and provide outreach to students with academic alerts, on academic warning, students readmitting to the university, and others that may require added support and contact throughout the semester.
  • Collaborate on student retention initiatives, conduct re-enrollment outreach, and deliver academic success skills presentations and workshops.
  • Collaborate with the Solution Center, Career Services, Registrar's Offices, Admissions, and other campus offices to resolve barriers to success and ensure students receive timely information, support, and guidance.
  • Routinely maintain and update undergraduate student records online via Salesforce CRM.

Minimum Qualifications (Required)

  • Bachelor's Degree with experience in higher education.
  • Working knowledge of Student Information Systems (SIS) and Salesforce CRM preferred.
  • Working knowledge of academic support and success practices.

Special Instructions To Applicants
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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