Manager of Health Navigation and Social Servi

CASA DE MARYLAND & CASA IN ACTION SYNOPSIS:

CASA's mission to create a more just society by building power and improving the quality of life in working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Virginia, and Georgia, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits.

DEPARTMENT SYNOPSIS:

The Health and Human Services Department responds to the needs of working class Latinos and other immigrants and their families, by working to address public health disparities and primary care needs in the immigrant community. This includes health education and improved access to screening and treatment services. Our model of education utilizes popular education methodology to train community health promoters who are trusted by their peers. CASA also addresses the need for improved access to preventive and primary health care by providing a multilingual telephone and walk-in health and social service navigation program designed to inform community members of available services, and help them enroll in the public or community benefit program for which they are eligible. Additionally, CASA provides medical interpreting services for limited English speakers and partners with local health departments to combat the spread of infectious diseases and chronic illnesses disproportionately impacting the Latino and immigrant community. In all of these endeavors, CASA utilizes service provision models that promote building the power of the immigrant community.

POSITION SUMMARY:

The Manager of Health Navigation and Social Services is responsible for coordinating a wide range of CASA's frontline health navigation and case management services which seek to address barriers to culturally proficient quality health care as well as enhance health literacy within the immigrant community. The manager will oversee a team of Health Hotline Information Specialists and Public Benefit Enrollment Specialists collectively tasked with assessing the needs of CASA members, navigating them to the appropriate service, facilitating enrollment in public benefits and providing follow up. The Manager will work with the Senior Manager or Director of the Department in training and supporting supervised staff, monitor progress against program goals and provide feedback to ensure the team is working effectively and cooperatively. The Manager is also tasked with working with the Department Director and Chief of Programs in helping to develop service models that engage members in power building opportunities, and are replicable across CASA's 3 state footprint.

ESSENTIAL RESPONSIBILITIES:

• Oversee planning, development and coordination of Health and social services (e.g, primary care navigation, mental health referrals, case management, housing support, crisis intervention, enrollment etc)
• Ensure services are culturally and linguistically appropriate (Cultural Humality, multilingual translated materials)
• Develop, implement and monitor program goals, outcomes and metrics (KPIs such as services access, intake wait times, client satisfaction)
• Supervise CASA's Community Resource Navigators team, Social Services Coordinator and Public Benefits Enrollment Specialists
• Provide leadership to support and encourage effective teamwork among all staff within the Health Program
• Monitor and evaluate project protocols and procedures. Make appropriate adjustments in program and strategy so as to appropriately fit the target population
• Work with department director on diligent completion of all required grant, contract, program and internal reporting
• Oversee technical aspects of program implementation and ensure adherence to relevant safety and privacy protocols
• Ensure staff properly record and collect data on Salesforce to enable analysis on evaluation and impact
• Work collaboratively with other departments to maximize opportunities to address community needs comprehensively
• Engage in and develop opportunities for members to build power as a result of engaging with CASA
• Represent CASA at coalitions, conferences and community events
• Ensure compliance with funder requirements, nonprofit laws, health regulations (HIPAA/PHI privacy where applicable)
• Establish and enforce policies and procedures (P&P), such as intake, consent, confidentiality and data retention.
• Build and maintain partnerships with healthcare providers, social services agencies, schools, faith groups, and other immigrant community organizations.

EDUCATION/CERTIFICATIONS:

University Degree or equivalent combination of work and academic experience

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bilingual English/Spanish or English/French proficiency required.
• Professional proficiency in 2 languages a must
• Minimum 5 years' experience working in the health field
• Experience in and strong commitment to workers' and immigrants' rights, including experience working with the Latino and immigrant community.
• Experience working with low-income, immigrant communities, preferably at a non-profit or community based organization within a multi-ethnic/multi-cultural environment
• Established professional track record of increasing responsibilities
• Strong interpersonal communication, conflict resolution and negotiation skills.
• Excellent computer skills, including Microsoft Word and Excel and other databases, and willingness to learn other needed computer programs.
• Ability to work independently with minimal supervision and as part of a team.
• Highly organized and able to manage multiple ongoing projects.
• Deep commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.

BENEFITS DESCRIPTION:

Who is eligible?

• All full time and part time permanent positions working 20 hours or more per week.

What We Offer:

• Generous paid time off, including: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
• Sixteen (16) paid holidaysper calendar year.
• Excellent Benefits Packageincluding employer paid benefits as follow:
• Health, dental, and vision insurance (CASA pays 100% of the premium costs for the employee up to our HMO plan, 55% for couples, 65% for children and 60% for family)
• Basic life and AD&D
• Long and Short Term Disability insurance
• Professional Development: Those pursuing a course of study related to work performed at CASA may be eligible for a reimbursement up to $2,000.
• Employee Assistance Program (EAP)
• Additional voluntary benefits:
• FSA Account including Dependent Care.
• 401(k) retirement plan with a 2% employer discretionary match.
• Accident, Critical Indemnity, Hospital insurance.
• Allowances:
• Mileage reimbursements for those positions that are required to drive on CASA business.
• Cell Phone stipend for those positions that are required to use their cellphone for CASA business.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; use hands to finger, handle, or feel and reach with hands and arms.

The employee is occasionally required to stand; or reach for an object. The employee may be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. All Personal Protective Equipment necessary to perform the duties of the position will be provided by CASA under the guidance of the Prince George's County Department of Health.

ADA: CASA will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: This role is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status or national origin.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 Booster vaccination(s) for all employees and prospective employees, AmeriCorps members, and paid or non-paid internships. In accordance with CASA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees, AmeriCorps members and interns, and their families, CASA members and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. In making this decision, the executive leadership team reviewed recommendations from the Centers for Disease Control and Prevention, the Advisory Committee on Immunization Practices, CASA's Legal Counsel and local health officials. All prospective employees will be required to provide proof of COVID 19 vaccination or appropriate medical / religious accommodation documentation prior to the first day of employment with CASA. AmeriCorps member candidates will be required to provide proof of COVID 19 vaccination or appropriate medical / religious accommodation documentation at the time of presenting proof of citizenship and SSN eligibility.