Epic/Tapestry Application Analyst

6 days ago

Southfield, Michigan, United States Health Alliance Plan Full time

General Summary
Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of the Health Alliance Plan instance of the Epic/Tapestry application and reports. The Application Analyst performs these activities following Henry Ford Health (HFH) standards and processes.

Principle Duties And Responsibilities

  • The Analyst builds, tests, implements, and supports the needs of Epic/Tapestry application.
  • Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.
  • Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.
  • Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
  • Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.
  • Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
  • Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work.
  • Collaborates with other team members to support processes.
  • Participates in testing best practices and standards.
  • Works to implement applications according to requirements, specifications and compliance/regulatory standards.
  • Participates in implementation of major version upgrades and special updates.
  • Communication & Relationship Management.
  • Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFH Standards of Excellence.
  • Provides input to support technology planning.
  • Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
  • Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.

Education/Experience Required

  • Associates Degree / 2 years of college required; Bachelor's degree preferred.

  • One (1) year of experience in one of the following:

  • Technical experience: Knowledge of state-of-the art engineering approaches in design, build, testing, debugging problems, and ongoing technical support. Able to articulate previous examples of workflows and processes associated with previous IT experience.

  • Clinical experience: Knowledge/experience in clinical workflows and processes. Able to articulate previous examples of workflows and processes associated with clinical experience integrated with IT solutions.

  • Healthcare Epic/Tapestry application experience/certification preferred.

Additional Information

  • Organization: HAP (Health Alliance Plan)
  • Department: Medical Management
  • Henry Ford Health Location: HAP (Health Alliance Plan)
  • Shift: Day Job
  • Union Code: Not Applicable

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