Operations Technical Lead

Description Of Duties
The Operations Technical Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development

For Enterprise Solutions (IRES) Contract. The Candidate Will
· Be a dynamic and experienced IT Operations & Sustainment Technical Manager and lead our operations team

maintaining a hybrid, HPC DoD Secret enclave.

· Utilize extensive leadership experience in an operations center setting, actively managing change requests, incidents,

and work orders.

· Will drive productivity, manage capacity for a team of 8-12 personnel, implement process improvements, track KPIs, and

integrate seamlessly with adjacent teams such as Cyber, Customer Experience, and Architecture & Engineering.

· Bring your extreme ownership and technical expertise to proactively mitigate vulnerabilities, resolve incidents, and

ensure continuous improvement within a complex, highly secure operational environment that is actively modernizing and

adapting to needs of a critical DoD customer on the eve of new and exciting transformation.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The

selected candidate may be assigned as an employee for one of our teammate companies

Requirements
Basic Requirements:

· Must have 10, or more, years of directly related experience working as a network engineer or system administrator

actively closing tickets through troubleshooting and creative problem solving

· Must have 5, or more, years of leadership experience in an operations center setting, actively managing change

requests, incidents, and work orders (preferably in a hybrid HPC environment)

· Must be willing, and able, to "get behind a keyboard" and directly execute system administration or network engineering

tasks when needed to support the team and resolve critical issues.

· Must have strong experience with both system administration and network engineering.

· Must have experience with patching and software updates.

· Must be proficient with various IT systems, including networks, operating systems, cloud platforms (like AWS), and IT

service management tools.

· Must be familiar with Active Directory, including account management and related tasks.

· Must have demonstrated ability to lead a team of 8-12 personnel, track work, and manage capacity effectively.

· Must be able to take initiative to drive productivity and resolve issues proactively

· Must have excellent communication and interpersonal skills to collaborate with various teams and stakeholders.

· Must have process improvement skills, with experience in KPI tracking and implementation.

· Must have, or obtain within 6 months of hire, a current DoD IAT Level II Certification such as CompTIA Security+

CE Certification or higher.

· Must have an active DoD Secret Security Clearance

Desired Requirements
· Have a Bachelor's Degree (or higher) in Computer Science, Information Technology, Engineering, or a closely related

technical field.

• We highly value candidates who demonstrate a passion for lifelong learning and possess a strong foundation in core

computing principles.

· Certifications

• Cloud Computing Certifications (e.g., AWS Certified Cloud Practitioner, AWS Solutions Architect, Azure Fundamentals,

Azure Solutions Architect Expert)

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• Show us you're ready to embrace the future of hybrid environments
• Networking Certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+)

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• Prove you're a network guru ready to optimize our infrastructure.
• Virtualization Certifications (e.g., VMware VCP, VCAP)

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• Dominate the virtualization landscape with your expert skills
• ITIL Certifications (ITIL Foundation, ITIL Intermediate)

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• Show you're a master of IT service management best practices.

· Technical Expertise

• Have extensive experience with VMWare, VCF, and ESXi.
• Have experience working in a Modeling and Simulation environment.
• Be proficient with network connectivity devices and their relationship with Public Key Infrastructure (PKI) authentication

and Information Security practices.

• Be familiar with Cyber-defense or information assurance, including experience with DISA mandated security tools (e.g.,

ACAS, HBSS)

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• Help us fortify our defenses against emerging threats We have a cyber team but awareness and experience for

collaboration is desired.

· Operational Acumen

• Have experience in metrics-based IT Operations and Maintenance (O&M) teams.

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• Show us you can drive continuous improvement through data-driven insights
• Be familiar with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, Systems Center

Operations Manager).

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• Prove you can keep a watchful eye on our entire environment.
• Have experience with ITIL framework and ITIL-based processes (e.g., continual service improvement, change

management, problem investigation).

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• Transform our operations into a well-oiled machine

This position is expected to pay $ 155,000 - $ 185,000 annually; depending on experience, education, and any

certifications that are directly related to the position.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be

posted until a suitable candidate is selected or the position is closed.

Benefits
GCS health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules and opportunities to work remotely, educational reimbursement, retirement benefits (401K, Roth), health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental and pregnancy leave.