Customer Service Representative

1 week ago

San Antonio, Texas, United States Westerly Air Full time

Join Westerly Air in sunny San Antonio, TX as our next full-time Customer Service Representative - Dispatcher In this dynamic role, you'll be at the heart of our operations, connecting customers with the exceptional service they deserve. If you have a passion for helping people and thrive in a fast-paced environment, this is your opportunity to make a real impact. Become a vital part of a team that values excellence, innovation, and customer satisfaction.

Apply now and be the driving force behind our mission to keep San Antonio comfortable year-round

WHAT'S IN IT FOR YOU?

Enjoy competitive pay of $15 to $20 per hour and a consistent schedule from 8 AM to 5 PM, Monday through Friday.

All that you need is:

  • 1+ years of experience in dispatch and scheduling
  • Proficient in Microsoft Excell
  • Possessing HVAC knowledge is a plus

HOW DO WE CARE FOR OUR TEAM?

OUR GREAT BENEFITS

  • Health
  • Dental
  • Vision
  • 401(k)
  • Paid time off (PTO)
  • Growth Opportunities

WHAT CAN YOU EXPECT AS OUR CUSTOMER SERVICE REPRESENTATIVE - DISPATCHER?

As you step into the welcoming atmosphere of Westerly Air, your day involves taking phone calls from customers, each call an opportunity to make a difference. You greet each customer with warmth and professionalism, expertly navigating their inquiries while ensuring a swift resolution to any issues they face. Your role as the communicator between clients and technicians unfolds seamlessly as you take notes, manage scheduling, and dispatch the right experts to their homes while maintaining accurate records of each interaction. You conduct outgoing calls, providing updates that inform and reassure customers, fostering trust and satisfaction. Every email and chat reflects your dedication to exceptional service, transforming potential frustrations into positive experiences. You thrive in this dynamic environment, where your ability to multitask and respond to evolving needs makes every day both challenging and rewarding, reinforcing your commitment to excellence in customer care.

A LITTLE BIT ABOUT US

At Westerly Air, we pride ourselves on being an excellence-driven, growth-minded HVAC company dedicated to delivering top-notch results for our customers. Our team is built on a foundation of collaboration and support. Here, every member plays a vital role in achieving success. We are committed to creating an environment that not only challenges and rewards hard work but also fosters professional growth and development. If you're looking for a place where your skills will be valued, your contributions will make a difference, and your career can thrive, join us

TAKE THE NEXT STEP

If you believe this Customer Service Representative - Dispatcher position matches your requirements, applying for it is a breeze. The initial application process can be completed in 3 minutes. Best of luck

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