Computer Services Assistant

Position Function:

This position reports directly to the Executive Director of Information Services in the Division of Development and Alumni. The primary duties of this position include providing computer, programming, web, and system support within the Division of Development and Alumni.

Salary Grade:  14

Please see Staff Compensation Structure for salary ranges. 

Essential Duties and Responsibilities:

1. Acquire knowledge of advancement software applications, programming procedures, and standards
2. Perform general application administration and access management tasks. This involves answering questions regarding the use and configuration of systems and creating/managing/deleting user accounts for these systems
3. Design, code, and test applications, web applications, software processes and reports, as well as modify existing applications to reflect changes in system requirements or hardware configuration
4. Provide technical setup, support, and diagnostics on information technology related hardware including computers, smartphones, tablets, printers, and scanners. Provides coordination with secondary support if needed
5. Prepare and maintain documentation to manage development, revisions, and end user utilization for systems and software utilized by the division
6. Performs related duties assigned

Supervisory Responsibility:
No supervisory responsibility.

The above essential duties are representative of major duties of positions in this position. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Minimum Qualifications:

Bachelor's degree in Computer Science, Computer Engineering, or related field.

Substitution allowed:
Experience can be substituted for education.

Knowledge, Skills, and Abilities:

- Excellent interpersonal, oral, written, and customer service skills
- Ability to concentrate/focus for long periods of time
- Ability to handle multiple tasks throughout the day
- Highly self-motivated and organized
- Excellent in documenting processes and instructions for others to follow
- Excellent in teaching others how to use information technology
- Strong desire to learn new technologies
- Experience with installation and support of PC and/or Macintosh OS/application software
- Ability to diagnose and resolve hardware and software issues on computers and audio/video equipment
- Experience with using and administering service desk software
- Experience with Drupal, CSS, html, JavaScript and/or other web related software and languages
- Experience supporting and troubleshooting audio visual and presentation equipment and software

Working Conditions and Physical Effort

- Work is normally performed in a typical interior/office work environment.
- No or very limited exposure to physical risk.
- No or very limited physical effort required.

Instructions for Applying:

Submit an online application along with a resume and cover letter.

Equal Employment Opportunity Statement:

MSU is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, religion, national origin, disability, age, sexual orientation, genetic information, pregnancy, gender identity, status as a U.S. veteran, and/or any other status protected by applicable law. We always welcome nominations and applications from women, members of any minority group, and others who share our passion for building a diverse community that reflects the diversity in our student population.

What do I do if I need an accommodation?

In compliance with the ADA Amendments Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Mississippi State University, please contact the Department of Human Resources Management at tel: or 

If you have any questions regarding this policy, contact the Department of Human Resources Management at or  Upon request, sections of this job listing are available in large print, and readers are available to assist the visually impaired.