Practice Supervisor

Practice Supervisor with AllCare Health's ACMG team in Shady Cove, Oregon

We Are Seeking Qualified Candidates to Join Our Team

AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

Summary

The Practice Supervisor is responsible for overseeing the daily operations and administrative functions of clinical and front office staff at AllCare Medical Group. This role ensures that operations run efficiently, patient care is of high quality, and staff are well-supported in their roles. The Practice Supervisor collaborates with Practice Managers and clinical teams to ensure compliance with standards, manage workflows, and provide leadership in the clinic environment.

Essential Duties

• Supervise daily clinic operations, ensuring smooth patient flow and high standards of patient care.
• Coordinate and assist with hiring, training, and onboarding of new staff in collaboration with the Practice Manager.
• Monitor staff performance, including productivity, documentation, and compliance with policies.
• Provide regular feedback and support to clinical and administrative staff to maintain high performance.
• Collaborate with Practice Managers on staffing needs, scheduling, and resolving any personnel issues.
• Ensure that standard operating procedures (SOPs) are followed and updated as necessary.
• Assist with implementing policies to meet regulatory and operational requirements, including HIPAA compliance.
• Monitor patient satisfaction and take proactive steps to address any issues that arise.
• Attend and contribute to clinical and administrative meetings, as required.

Job Duties

• Supervise and provide guidance to clinic staff, ensuring consistent application of policies and procedures.
• Manage day-to-day activities of clinical and front office staff, ensuring adherence to protocols.
• Assist in developing and maintaining clinical workflows to ensure efficient patient care.
• Work closely with the Practice Manager on quality improvement initiatives.
• Address patient concerns and complaints as they arise, ensuring timely and satisfactory resolutions.
• Assist with inventory management and ordering of necessary supplies.
• Maintain a clean and organized clinic environment, ensuring all equipment is properly maintained.
• Serve as a liaison between the clinical staff and AllCare Medical Group Leadership, promoting open communication.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from leadership.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Performs other duties as assigned.

On Call Responsibilities

This position does not have any on call responsibilities.

Supervisory Responsibilities

Directly supervises up to 10 employees in the AllCare Medical Group department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Requirements

• May require the use of personal vehicle for local travel (subject to mileage reimbursement).
• May require the use of a personal cell phone (cell phone stipend applicable).

Qualifications

• Ability to perform essential job duties with or without reasonable accommodation.
• High school diploma or equivalent; additional education or training in healthcare management preferred.
• Minimum of 3-5 years of experience in a medical office or healthcare setting.
• Strong leadership and supervisory experience required.
• Experience with Electronic Health Records (EHR) systems, preferably Allscripts.
• Proficiency in Microsoft Office Suite and other common office software.
• Valid Oregon Driver's License and vehicle insurance.

Education

• High school diploma or general education degree (GED) required.
• Bachelor's degree (BA) from a four-year college or university preferred.

Experience

• Six months to one-year related experience and/or training in medical office management.

Certificates, Licenses, and/or Registrations

• This position does not require any certificates, licenses, or registrations.

Technical Skills

• Familiarity with the Healthcare industry.
• Exceptional writing, editing, and proofreading skills.
• Excellent organization and time-management skills.
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
• Knowledge of and compliance with HIPAA regulations.
• Excellent at identifying and implementing improvement activities and ensuring excellence.
• Excellent at breaking a project into definable and measurable tasks and tracking progress to completion.
• Excellent customer service skills to respond appropriately and interact positively with upset customers.
• Knowledge of phone customer service best practices and experienced with multi-line call centers.
• Knowledge of training best practices and adult learning principles.

Interpersonal Skills

• Trust: Promotes honesty, transparency, and diligence. Approaches leadership with mindset of "power with" rather than "power over" and regularly includes others in planning and decision-making. Able to make and communicate difficult decisions in the best interest of AllCare Health.
• Innovation: Ready to take advantage of unexpected opportunities; adapts quickly to change and is a teacher toassist with change within the organization. Commits to solving unresolved issues in an effort to collaborate and model problem solving. Proactively develop solutions to challenges, including by constantly looking at big-picture progress and thinking about people.
• Relationships: Enthusiasm for meeting and engaging with people. Able to put people at ease, especially when there are lines of difference. Identifies and intervenes in problematic dynamics. Listens closely to understand needs or concerns and takes steps based on that input. Gets back to people in a timely manner. Takes pride in providing clear, helpful information.
• Voice: Brings a clear vision and recognizes the value of divergent perspectives. Provides equity-centered conflict transformation support, interventions, and training in the team and across departments. Commits to and understands concepts of equity, belonging, and inclusion in the workplace. Effectively works and collaborates across differences. A working knowledge and understanding of the ways implicit bias, personal identity, and power and privilege impact individuals, organizations and systems.

Monday - Friday; 8am-5pm w/ a 1 hour unpaid lunch & two 15 minute paid breaks

40 hours per week