Compliance Manager

Job Title

Compliance Manager

Job Description Summary

Compliance Manager is responsible for oversight and compliance with the client's Regulatory Program, Master Service Agreement, quality control documents, associated playbooks, policy and procedure manuals. 

Job Description

REGULATORY PROGRAM OVERSIGHT
Develop Quality Assurance / Compliance program(s) designed to identify, measure, assess, report, monitor and control overall adherence to MSA requirements in addition to compliance with Cushman & Wakefield's standards, policies, goals and objectives

Assist teams in determining the need for and developing requests for change within established Governance procedures

Interface directly with the client Compliance leads and client internal audit representatives, managing C&W response and participation during compliance audits, including, but not limited to:

• Preparing for upcoming audits by reviewing quality documents, training records, contracts and other regulatory related documentation.
• Responding to client's request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled timely
• Responding timely to client requests for documentation during audits and working with operations team to complete all requests
• Ensuring delivery of supporting documentation for Non-Conformances or CAPAs to client after audits

Work with teams to develop, monitor and measure corrective action plans

Appropriately identify, escalate, and manage areas of risk

Support Director of Operations in compliance improvement opportunities 

• Build program enhancements and QA activities including, but not limited to: policy and Procedure maintenance, Hazard and PPE assessments and programs, compliance review of field conditions.  
• Identify trends that can be used for operations enhancements and identify opportunities for improvement within the process. 

Direct and conduct quality assurance assessments to assure program compliance to OSHA regulations, FDA regulations, and client's compliance program.  

REGULATORY PROGRAM DOCUMENTATION CONTROL

• Assure that Playbooks, quality and regulatory documents are developed and maintained; work with internal teams to assure compliance with scope of work as well as C&W and client policy and procedures
• Monitor Change Control documents and develop implementation plan for approved changes with affected teams

COMPLIANCE COORDINATOR OVERSIGHT
Manage Compliance Coordinator and validate completion and accuracy of all deliverables, including the following and other duties as assigned:

• Proactively review scheduled maintenance and inspection work orders in CMMS to verify appropriate schedule of activities. 
• Perform weekly, monthly and quarterly quality spot checks of quality documents, training records, maps and contracts to ensure program effectiveness and share findings with client and leadership. Review housekeeping, pest control, landscaping, and engineering maintenance inspections for completion. Notify operational teams of errors and assure corrective actions are taken and completed. 
• Maintain records of compliance related maintenance activities and ensure they remain available for future review. 
• Produce periodic reports to ensure program requirements and KPI are maintained. 
• Maintain the accounts SDS data and chemical inventory as it relates to the regulatory process. 
• Maintain housekeeping and pest control binders with required and current documentation outlined in the client's Standard Operating Procedure (SOP) . Manage other physical documentation as assigned. 
• Ensure consistent delivery of services by maintaining playbooks and communicating new processes clearly 
• Train or retrain vendor and operations team to changes to SOPs and forms. 
• Maintain training records for both the vendor and operations team of the latest SOPs and forms
• Ensure all compliance documentation meet the standards of Good Documentation Practices (GDP) 
• Respond to client's request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled 

PROGRAM MANAGEMENT

• Oversee assigned programs and initiatives with clear project plans, RACI matrices, and risk escalation paths.
• Maintain up-to-date playbooks and onboarding guides, conducting regular audits and assessments.
• Expand program offerings and enhance the quality of existing programs.
• Understand how different strategic initiatives and programs interlink and overlap to improve efficiency.
• Liaise with account leadership and operational teams to increase awareness of key programs.

KEY COMPETENCIES 

• Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels 
• EQ – Showcase exceptional emotional intelligence and empathy
• Organized – Detail oriented, confident, self-starter with exceptional organizational skills
• Proactive – Maintain a "can do" mentality with the ability to act with minimal information
• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.  Showcase strong business acumen.
• Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient – Ability to work under pressure, while acting in a calm manner
• Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

IMPORTANT EXPERIENCE AND EDUCATION

• Bachelor's degree in Business Administration, Health Care Administration, or Facilities Management or 5-10 years equivalent industry experience
• Previous work experience in regulatory environment, such as Joint Commission, State or Federal Public Health, FDA, DNV or ISO required
• Professional designations, such as Regulatory Compliance Certificates, ISO 9001 Certification preferred
• Excellent communication skills and ability to convey clear insight and thought leadership
• Experience in all aspects of management, regulatory & compliance reporting
• Strong interpersonal skills / ability to team with others to facilitate change
• Ability to coordinate and independently manage multiple tasks efficiently
• Advanced proficiency in Microsoft Office Suite
• Ability to ask the "right" questions without having extensive knowledge in a particular business area

WORK ENVIRONMENT 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $ 113, $133,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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