Receptionist/Certified Medical Assistant

JOB DESCRIPTION

Position: Receptionist-Certified Medical Assistant

Supervision: Reports to Clinic Practice Manager

Status: Full-Time

Classification: Hourly (Non-Exempt)

Pay Rate/Range: Minimum Base Wage Rate $18.00/hour, with multi-lingual premium

Benefits Offered: After employed for 90 consecutive calendar days, eligible for paid Sick Time, as well as participation in the Group Health, Dental, and Vision and 403(b) Plans (with a Company match on the 403(b) Plan contribution after 24 months). After employed for six (6) months, eligible for paid Vacation Time.

POSITION PURPOSE:

The Receptionist-Certified Medical Assistant is a Full-Time (minimum 37.5 hour work week) position, with any overtime requiring pre-approval by management, that works closely with the clinical and administrative teams and plays a key role in office operations by successfully performing various administrative and clerical tasks, along with Medical Assistant duties, as needed. This position requires an individual who is a Certified Medical Assistant with excellent customer service and organizational skills, multi-tasking agility, and a desire to work with a broad patient demographic, including those living with HIV/AIDS and Hepatitis C.

ESSENTIAL FUNCTIONS:

● Serves patients by greeting them warmly, comforting them, anticipating their anxieties, answering questions, referring inquiries, and maintaining a comfortable reception area.

● Schedules appointments, scans important documents into patients' charts, and maintains accurate records through the Electronic Health Record (EHR).

● Optimizes patients' satisfaction, clinical staff time, and treatment room utilization by monitoring the schedule, keeping check-in and check-out times, notifying clinical staff of patients' arrival, reviews service delivery compared to schedule (reminding clinical staff of service delays), and assisting clinical staff effectively and efficiently.

● Monitors patient messaging portal, responds in a timely manner to all incoming messages, and tags staff members with messages requiring a response.

● Maintains patient accounts by recording and updating personal and/or financial information.

● Secures copies of patient's driver's license and health insurance card for their file and may also collect copays/coinsurance payments.

● Protects patients' rights by maintaining confidentiality of medical, personal, and financial information by following HIPAA guidelines.

● Promotes and practices Harmony Healthcare Orlando's (HHO's) mission and values, and follows its policies, processes, and procedures.

● Works effectively and professionally with a diverse population treating all clinical staff and patients with the utmost respect at all times.

● Participates in all required training and certifications including, but not limited to: HIPAA, Biohazardous Waste, CPR/BLS, 500/501 Rapid HIV testing, and Rapid HCV testing.

● Performs rapid HIV and HCV testing (when needed) and helps to ensure all documentation is scanned and stored according to Florida Department of Health guidelines.

● Attends and assists patients and clinical staff during community outreach testing events. May be required to attend community outreach events such as GayDayS, Pride Events, etc. Advance notification of dates/times will be given to allow for proper scheduling. On these dates, schedules may be modified to ensure employees don't exceed budgeted hours.

● If needed, may also be called upon to perform the following Certified Medical Assistant duties:

o Checks patient medical records for pertinent data and enters in patient information using the Electronic Health Record (EHR) system used by the clinic.

o Responsible for escorting patients to exam rooms and managing triage of patients.

o Must be able to communicate professionally with patients and clinical staff.

o Obtains past medical history as well as initial information vital signs such as temperature, pulse, blood pressure, respiration, height, weight, and BMI.

o Documents patients' chief complaints; notifying clinical staff of unusual symptoms or complaints.

o Assists clinical staff in maintaining an effective and efficient workflow.

o Assists in telephone follow-up with the patient (as directed by clinical staff), scheduling appointments, reviewing test results, filing, chart documentation, checking voicemail messages, returning calls, and general administrative duties, as required.

o Assists with basic patient health education.

o Maintains cleanliness and equipment condition in exam rooms and clinic work area(s).

o Maintains supplies; keeping areas properly stocked and ensuring medical supplies are not outdated.

o Performs spirometry; EKG; point of care testing phlebotomy services, as directed; and any additional assistance required by clinical staff.

o Administers injections and immunizations for patients ordered by clinical staff.

o Reports unusual occurrences that may involve the safety as well as well-being of the patients and/or co-workers.

CORE DUTIES AND RESPONSIBILITIES

● Patient Intake, Scheduling and Tracking.

● Medical Record Administration and Confidentiality.

● Attend community outreach events and work closely with outreach staff.

● Payment processing and portal updates.

● Perform Rapid HIV and HCV testing, as needed, after completion of training program.

● Regular, dependable attendance and consistent satisfactory or above job performance.

● Other duties, as assigned, including but not limited to those required of a Certified Medical Assistant.

EXPERIENCE AND MINIMUM QUALIFICATIONS (Preferred unless indicated as a Requirement)

● Vaccinations and immunizations recommended for healthcare workers by the Florida Department of Health, including; COVID-19 vaccination and Mpox vaccination. (May be Required)

● English oral and written proficiency. (Required)

● Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).

● Proficiency of other languages welcomed (particularly Spanish and Creole).

● Demonstrated experience successfully prioritizing and managing multiple projects.

● Demonstrated ability to determine daily work priorities and organize workflow in an efficient manner, while maintaining attention to detail.

● Previous front desk/receptionist/administrative experience, including successfully handling multiple phone lines/calls.

● Experience with Apple products and apps.

CERTIFICATIONS, LICENSES AND REGISTRATIONS (Preferred unless indicated as a Requirement)

● High School Diploma or GED. Comparable experience may be accepted in lieu of education.

● Valid FL Driver's License and access to reliable transportation (with current vehicle registration and insurance). (Required)

● Use of public transportation to events and other locations may be an option as long as work schedule requirements are met.

● Licensed Medical Assistant Certificate (Required) This position requires graduation from an accredited Medical Assisting program, successful completion of a practicum (on-site work experience) and passing a certification exam from a certifying body such as the AAMA, AMT, NCCT, or NHA.

PHYSICAL DEMANDS

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.

This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.

● This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets.

● Ability to lift/move up to 30 pounds.

● Occasional travel to participate in community outreach events may be required, including GayDayS, Pride Events, community testing events, etc.

● Travel may also be required to other locations, when needed.

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you a Certified Medical Assistant?

Work Location: In person