Patient Services Manager

Make a meaningful impact in the Autism Community
As a
Patient Services Manager
at Helping Hands Family, you will ensure all intake and assessment scheduling are promptly and timely attended to, Care Coordinators are trained on workflows and procedures, and clinic relationships are maintained

.

This is a hybrid role: Monday - Thursday at our Support Center in King of Prussia and work from home/remote on Friday. 

Key Responsibilities:

• Operations:

• Educate prospective clients on services offered by Helping Hands Family.

• Communicate with clients in the admissions process on status, timelines and any additional information needed.
• Insurance Case Management: obtaining authorizations, verifying coverage for services, and maintaining relationships with care managers.
• Manage the practice management (PM) system and electronic medical records system (EMR) for data integrity, including entering, organizing, and auditing client and insurance data.
• Assist and develop adequate communication and reporting of all team members and their metrics
• Evaluate the objectives of the group from an operational viewpoint and making recommendations regarding changes that may be appropriate given the company's objectives
• Act as a liaison between clinics, care coordinators, families, and insurance.
• Observe daily operations and identify areas where modifications of policies and procedures will improve patient care or efficiency.
• Report on issues and trends in designated markets
• Ensure all intake timelines are maintained
• Ensure client/family satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences. Handle escalated phone calls.
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
• Support the growth of the company to meet company objectives

• Other duties and projects to be assigned as needed

• Training:

• Authorizations (submissions, case management, etc.)
• Systems (Central Reach, Podio, etc.)

• Intake workflow and processes

• Facilitate training and support for Care Coordination staff on:

• Recommend & implement new procedures for the team that maximize efficiency and relationships between the Care Coordination team and the clinics
• Ensure the regular training of personnel so they develop the knowledge and skills needed to perform their jobs and encourage individual employee development so that future needs of the group are adequately met

What You Bring:

• Bachelor's Degree preferred.
• Minimum 1 year of supervisor or team management experience required
• Previous medical billing and EMR experience required.
• Strong communication and presentation skills.
• Strong organization and attention to detail.
• Confident communication skills for fielding calls on behalf of the agency and its representatives.
• Excellent written communication skills for professional emails and various reporting methods.

Benefits include:

• Medical, dental, and vision coverage, 401k match, and paid family leave.
• PTO, 6 paid holidays, and 2 additional floating holidays.
• Compensation
  : Annual Salary range is 55K-65K

HHFCORP

Helping Hands Family Base Salary Range: $55,000 USD - $65,000 USD

Ready to Make a Difference? Apply Now

Helping Hands Family (HHF) is 
Great Place to Work Certified in 2021, 2022, 2023, and 2024
. We are a
top-rated
ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children's lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.