Clinical Operations Coordinator RN

Do you have the career opportunities as a Clinical Operations Coordinator RN you want with your current employer? We have an exciting opportunity for you to join Johnston-Willis Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Johnston-Willis Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Clinical Operations Coordinator RN where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

We are seeking a Clinical Operations Coordinator RN to be the primary point of contact and liaison who collaborates with the Chief Nursing Officer to develop and direct shared governance, train on service excellence solutions to improve our patients' hospital experience in nursing and ancillary departments, and promote nursing engagement through intentional recognition programs.

This position supports the CNO in obtaining, compiling and disseminating data within this scope of patient services, in addition to coordinating communication forums related to this data. Collaborates with each department and area to ensure that satisfaction drivers are addressed on an on-going basis. Guides the assessment of patient satisfaction metrics, nursing engagement actions, along with executive leadership at the division and facility level to engage the organization in continually improving programs to increase and sustain internal and external customer satisfaction.

What you will do in this role:

1. Provides oversight and direction for the Patient Experience initiatives.

2. Maintains regular, appropriate social media posts around nursing activities in collaboration with marketing.

3. Develops routine engagement activities that highlight the nursing culture of Chippenham Hospital.

4. Communicates effectively and on a routine basis:

a. Conducts day-to-day communications within the facility regarding engagement (nursing and patient)

b. Provides weekly huddle tips for clinical updates

c. Develops monthly and quarterly newsletters

d. Creates the Annual Nursing Report

1. Develops and implements strategies to help recruit and retain clinical staff

a. Pro-actively identify barriers and develop/enact effective mitigation strategies.

b. Operationalizes tactics in support of strategic goals for clinical staff engagement and patient experience.

c. Support onboarding and recruitment activities

1. Provides support for mentorship program

a. Partners with nursing leaders to identify and pair mentees with mentors

b. Works throughout the year to promote the mentor / mentee relationship

c. Aggregates outcomes for mentorship program.

1. Provides administrative direction to the Shared Governance operations of the nursing departments

2. Actively partners with Clinical Education to increase the certification and educational level of clinical staff

3. Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies, and quality initiatives.

4. Maintains governance protocols to ensure compliance with all CMS and HCA internal policies and procedures (i.e. data security, user configuration/permissions, HIPPA, etc.).

5. Tracks and trends outcomes; makes recommendations and develops action programs to improve engagement.

6. Provides education to nurses, physicians and ancillary staffs, as required.

7. Along with the CNO develop and present a comprehensive plan that includes short and long term goals to move the HCAHPS agenda forward and sustain facility HCAHPS scores above the CMS average.

8. Promotes the professional and clinical development of facility staff through recognition, education programs and meets with various departments, groups, managers/directors to formalize programs.

9. Coordinates and leads compliance initiatives and projects as needed.

10. Completes other duties as assigned.

• Graduate of an accredited School of Nursing (BSN or MSN preferred).
• Current Registered Nurse License in Virginia or Current Multistate Compact License.
• 5+ years of clinical experience in a hospital or healthcare setting preferred.
• Previous leadership or comparable experience preferred.
• Prior experience leading change management initiatives preferred.
• Current American Red Cross or American Heart Association Basic Life Support certification (BLS or BCLS).
• Current Advanced Cardiac Life Support certification (ACLS) or obtained within 30 days of employment start date.

Johnston-Willis Hospital has provided quality healthcare services since 1909, giving patient's access to highly-trained physicians and advanced technology. With more than a century of pioneering healthcare, our 290+ bed hospital is one of the leading acute care facilities for Greater Richmond and the Tri-Cities area. We offer a full range of healthcare services, with specialties in cancer care, and neuroscience at our first-in-Richmond Neuroscience and Gamma Knife Center, and we are the first in the United States for HCA Healthcare, and the first in Central Virginia to offer Focused Ultrasound for essential tremors. With our sister facility, Chippenham Hospital, we've provided and continue to provide a wide range of services to Central Virginia.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Clinical Operations Coordinator RN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.