Client Integrations Specialist

2 days ago

Aurora, Colorado, United States ProVest Full time

Purpose Of This Role
The Client Integration Specialist is responsible for managing the end-to-end process of integration requirements gathering, testing, and troubleshooting for the family of 360inc products. This role works closely with client technical resources, third-party vendors, and internal product management and development teams to ensure seamless integration delivery, expedite new integrations, and maintain existing production integrations. The Specialist plays a key role in understanding client needs, translating those into technical requirements, and ensuring integrations meet business objectives.

Essential Duties And Responsibilities

  • Collaborate directly with assigned client technical teams and third-party technology vendors to:

  • Gather detailed integration requirements and document specifications.

  • Understand client systems, workflows, and operational environments related to integrations.

  • Translate client business needs into clear and actionable technical requirements for internal teams.

  • Partner with a360inc product management and development teams to:

  • Coordinate integration testing in staging and testing environments.

  • Identify, troubleshoot, and resolve integration issues during testing and after deployment.

  • Support prioritization and timely delivery of integration projects.

  • Facilitate communication between clients, vendors, and internal stakeholders to:

  • Provide status updates, manage expectations, and escalate issues as necessary.

  • Assist clients in navigating integration onboarding and issue resolution processes.

  • Maintain and enhance existing integrations, ensuring continued performance and alignment with client needs.

  • Contribute to process improvements related to integration lifecycle management.

Skills
Knowledge, Skills and Abilities:

  • Ability to work directly with external clients and vendors to gather business requirement and translate requirements to a documented vision and scope to be carried out by the technology team
  • Strong understanding of API integrations, middleware, and common integration technologies.
  • Experience in integration testing, troubleshooting, and problem resolution.
  • Ability to gather, analyze, and document technical requirements from non-technical stakeholders.
  • Ability to dissect, analyze and propose alternatives to resolve customer issues/problems
  • Ability to consider the business implications of the application of technology to the current business environment
  • Experience producing process and work flow diagrams
  • Excellent communication skills, both verbal and written, to effectively engage with clients, vendors, and internal teams.
  • Detail-oriented with strong organizational skills and ability to manage multiple projects concurrently.
  • Familiarity with software development lifecycle (SDLC) and agile methodologies preferred.
  • Ability to work independently and as part of a cross-functional team.

Training And Experience

  • Bachelor's degree in Information Technology, Computer Science, Business Analysis, or a related field, or equivalent combination of education and experience.
  • 3+ years experience in integration management, business analysis, or related client-facing technical role.
  • Proven experience working with clients and third-party vendors in technology integration projects.
  • Experience with technology applications in the mortgage services industry is preferred.
  • Experience with testing, troubleshooting, and maintaining software integrations in production environments.

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