Cash Posting Supervisor

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Cash Posting Supervisor

• Supervise daily tasks of Payment team.
• Post all payments and adjustments received daily. (At month-end, stay until all payments are posted for the month.)
• Track and reconcile recoupments, withholds, and non-patient cash type transactions against bank statements.
• Process adjustments to accounts in accordance with written policies.
• Assist with monthly and quarterly credit balance reports.
• Resolve unapplied (unidentified) cash by each week's end.
• Verifies payments and matches outstanding balances.
• Process batches and uses correct payment transaction type.
• Research and processes charge backs and bad checks.
• Post bad debt recoveries.
• Balance with the general ledger within 48 hours of receipt of month-end reports.
• Correct exceptions daily.
• Assist in building electronic posting software and rules.
• Monitor for and report trends in under payment to the RCM Manager/Director immediately.
• Process checks returned for non-sufficient funds ("NSF") the same day received.
• Processes zero pay explanation of benefits and appropriate reasons for zero pay.
• Complete complex daily cash report and reconcile to accounting daily.
• Identify improper payments (not paid at the allowed/contracted amount) or takebacks and communicate to the appropriate AR follow-up representative and/or supervisor in a timely manner.
• Monitors discrepancies and makes needed adjustments.
• Notifies appropriate department leadership of trends or problems with specific payers, contracts, or fee schedule adherence.
• Understands and adheres to state and federal regulations and system policies regarding compliance, HIPAA, integrity, and ethical billing practices.
• Responsible for daily reporting of key performance indicators through various reporting tools.
• Assist with providing training and guidance to other team members.
• Productivity to be monitored based on time spent performing transactions.
• Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions.

Schedule & Locations

Based at the corporate office in downtown Greenville, SC. This role will have the opportunity to be hybrid after training.

Education and Licensure Requirements

• 5-7+ years of experience in financial management with at least 3+ years in a healthcare environment focused on revenue capture/recognition, revenue cycle, and expense management
• Experience within a multi-site healthcare setting preferred
• Experience preparing and delivering analysis for board, investor, and external stakeholder consumption, along with demonstrated experience supporting key business decisions thorough detailed analytics.
• Expert level fluency with data analysis tools including Microsoft Excel, PowerPoint, and PowerBI
• Experience with Alteryx for data analysis and process automation
• Work with accounting systems such as Intacct, Great Plains, Lawson, etc.
• Proven interpersonal and team-building skills and demonstrated ability in managing, motivating, and developing a culture that fosters corporate, professional, and personal growth
• Bachelor's degree in finance, Accounting, or a related field

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

---