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Office Expansion Customer Service

2 weeks ago

Grand Blanc, Michigan, United States Optimum Retail Dynamics Full time
Company Description

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.

Job Description

Are you someone who thrives in a progressive, fast-paced, deadline-driven environment? Are you eager to be a part of an up and coming enterprise and excited to help build it from the ground up?

The Customer Service & Sales Coordinator position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the brand. The Customer Service & Sales Coordinator's main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image. The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service / sales techniques and how these translate across all departments of our firm.

If you are up for a challenge, the main responsibilities include but are not limited to:

  • Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
  • Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
  • Attend regular team meetings daily to strategize territory and product plans
  • Maintain exceptional performance standards in customer satisfaction and closing customer leads
  • Maintain open communication with management and other team members
  • Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
  • Hire, train and develop other team members
Qualifications

What we are looking for in our next team member:

  • Highly personable, outgoing and positive team member
  • Ability to adhere to strict compliance policies
  • Comfortable interacting with consumers daily and following up sales leads
  • Proactively approaches problems with solution oriented mentality
  • Basic computer skills and technical proficiency
  • All training is provided as this is an entry level position, we just need the right raw material
Additional Information

Education and/or formal training:

High school diploma or GED equivalent.

Excellent interpersonal skills

Ability to identify and meet customer's needs and requirements

Exceptional customer service skills

Punctual, regular, and consistent attendance is required

Knowledge, skills and abilities:

Excellent verbal and written communication skills

Must be self-motivated with a demonstrated ability to work independently in a fast paced environment

Ability to establish and maintain effective relationships with customers

Strong team and interpersonal relationship skills conducive to team development

Ability to work independently, make judgment decisions and demonstrate consistent follow through

Creates and maintains customer loyalty by serving customers above and beyond their expectations

Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times

All your information will be kept confidential according to EEO guidelines.

Send in your resume today