Patient Account Representative

2 days ago

West Des Moines, Iowa, United States Des Moines Orthopaedic Surgeons Full time

As a Patient Account Representative, you will work office hours to file, follow up on work comp insurance claims throughout the entire filing process, and apply/adjust payments for services. Every day you will work alongside our administrative team and patient account representatives to create seamless billing experience for employers and payers. You will help answer questions related to work comp claims filed. After on-site training (up to 90 days) is complete and competency in DMOS process is established, this position works from home. You have the ability to come into the office on short notice. This position is a full-time Monday through Friday position. At this time, we can only accommodate remote workers within the state of Iowa. To thrive in this role, you must have a working knowledge of the billing process and have some work comp claims experience to provide seamless billing experience to employers and payers, which directly impacts our patients.

Here's What You Can Expect:

  • Acting as the employer's contact for insurance payments on employee injury claims after the employee's surgery or appointment.
  • Review claims payments and make any necessary adjustments before closing the claim file.
  • Act as the contact for work comp insurance payments and questions about claims filed. Be able to work remotely as a part of a small, close-knit team of professionals you can rely on who works alongside to create an experience we can be proud of.

What We're Looking For:

  • Calm. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments.
  • Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others.
  • Independent workers. You know how to keep yourself focused and when to ask for help.

Why DMOS?

  • Reliable schedule with no on-call hours.
  • Friendly, fun and dedicated peers.
  • Outstanding 401(k) with an annual company profit sharing contribution (even if you don't participate in the match program).
  • Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
  • 70 years of orthopedic care

Apply today by viewing our opportunities from the page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as a social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email for more questions.

Experience

Required

  • 1 year(s): Health Insurance Processing

Preferred

  • 1 year(s): Medical office - clerical
Education

Required

  • H.S. GED or Diploma or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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