SCA Medical Assistant Senior

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start
Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities
The responsibilities listed below are not exhaustive. Based on leadership decisions and business needs, "all other duties as assigned" will be expected.

• Navigate and work within our proprietary electronic medical record system to evaluate and process patient health information under the supervision of a Registered Nurse (RN)
• Review various types of examination documentation, test results, and assessments
• Conduct phone interviews with Service Members and Veterans to corroborate information and produce clear, comprehensive, and concise documentation
• Collaborate with providers, Veterans, and Service Members via the call line to ensure examinations meet regulatory and contractual requirements for compensation and benefit rating purposes
• Shift focus and multitask while maintaining a professional demeanor to meet customer and provider needs
• Stay current with contract requirements and use guidelines and licensed support to ensure documentation is compliant
• Identify emergent behavioral health issues and escalate to a licensed team member when necessary
• Document test results and support providers and claimants in navigating medical history for disability claims
• Complete system-generated tasks to process exam documentation
• Interface via telephone (approximately 50%) and email with contracted providers, Veterans, and Service Members to retrieve required Disability Benefits Questionnaire information and provide education on contractual protocols

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Vocational or technical training in a medical-related field (e.g., Medical Assistant, Health Information Technology, EMT, Medic, Corpsman), or completion of the following four courses: Anatomy & Physiology, Medical Terminology, Human Body Systems, and Common Diseases. Equivalent education, experience, or applicable military background will be considered
• Experience with Microsoft Office, especially Word
• Experience working in an Electronic Medical Record (EMR) system
• Knowledge of medical, behavioral, and psychological terminology
• Proficiency in technical writing, spelling, and grammar
• Proven excellent verbal and written communication skills, including solid telephone etiquette and interpersonal skills
• Proven ability to identify lab results and ancillary services
• Proven ability to interpret medical documentation
• Availability to work MTWRF 8:00 AM-5:00 PM CT or 10:00 AM-7:00 PM CT
• Willingness to work a weekend day rotation
• Dedicated, distraction-free home office space with regular child/dependent care arrangements
• Access to high-speed internet (cable or fiber optic)

Preferred Qualifications

• Experience using Microsoft Teams
• Military experience
• Background in Home Health or Hospice care
• Typing speed of 40 WPM
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.