Event Operations Warehouse Manager

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

The Event Operations Warehouse Manager is responsible for leading all warehouse-based logistics, inventory management, hardware readiness, and global equipment deployments that support Leap's live event operations. This position oversees warehouse staff, daily workflows, hardware staging and return processes, shipping coordination, and the accuracy and integrity of company equipment assets. The ideal candidate is a strong communicator, hands-on leader, and process-driven operator who thrives in fast-paced environments and understands the unique demands of live events and global logistics.

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AS AN EVENT OPERATIONS HARDWARE MANAGER, YOU WILL:

• Lead and oversee warehouse staff, seasonal personnel, and contract labor

• Develop, coach, and manage team members

• Develop and ensure adherence to warehouse SOPs, safety protocols, and compliance standards

• Promote a culture of accountability, continuous improvement, and operational excellence

• Own physical inventory accuracy, labeling, asset organization, and lifecycle tracking of event hardware and consumables

• Manage inbound and outbound logistics, including procurement, receiving, kitting, staging, packing, shipping, returns, and refurbishment

• Maintain warehouse cleanliness, layout optimization, equipment storage standards, and security protocols

• Maintain documentation and reporting related to inventory levels, aging, loss, damage, repairs, and replacement recommendations

• Manage vendor relationships with hardware suppliers, shipping companies, warehouse landlords, and preferred software vendors

• Collaborate closely with the Hardware Systems Specialist to ensure all devices are properly enrolled, monitored, and maintained in approved MDM and remote-management platforms

• Collaborate with the Hardware Systems Specialist and IT/InfoSec to ensure all devices, configurations, and usage practices remain compliant with company security, privacy, and data-protection standards

• Support execution of device lifecycle processes, including receiving, labeling, imaging, staging, and decommissioning - following established IT and InfoSec procedures

• Flag device performance issues, usage gaps, or compliance risks observed in the warehouse or post-event returns and partner with the Hardware Systems Specialist on resolution

• Serve as the primary operator of the Inventory Management System for the US and Australia 

• Maintain strong communication with the APAC team to ensure their hardware and shipping needs are met

• Partner with Event Operations, Project Management, Account Management, and Implementation to understand event scope, scale, timelines, and equipment requirements

• Occasionally travel to events to support complex deployments, training, or quality validation

• Participate in post-event debriefs to improve tooling, readiness, and operational standards

• Assist Project Teams with internal acceptance testing and QA validation related to hardware preparation

• Collaborate with Product and the Hardware & Systems Support Specialist to identify, evaluate, and procure new hardware solutions

• Manage hardware budgets, purchasing needs, and forecasting

• Become an expert in the hardware and core software applications used to execute events

• Stay abreast of industry best practices to elevate team professionalism and operational excellence

• Assist the Director of Event Operations in creating and managing hardware and shipping budgets

EXPERIENCE & SKILLS:

• 5+ years of experience in warehouse operations, logistics, event operations, or a related field

• 3+ years of people management experience, including coaching, scheduling, and performance management

• Hands-on experience with shipping logistics, inventory control, asset tracking, and warehouse workflow management

• Excellent communication and collaboration skills with the ability to work cross functionally

• Knowledge of shipping, freight movement, packaging standards, and cross-border logistics

• Strong organizational, time management, and multitasking skills in fast-paced environments

• High attention to detail with strong documentation, accuracy, and quality control standards

• Comfortable working with event technology and hardware - mobile devices, scanners, printers, networking equipment, and other event hardware

• Ability to build and maintain vendor relationships, support purchasing, and manage budgets

• Experience creating and maintaining SOPs, safety procedures, and operational documentation

• Demonstrated ability to identify risks, troubleshoot operational challenges, and drive process improvements

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

• Must be able to lift 100lbs, work outdoors, and should expect instances of long hours to occur regularly.

• Available to travel approximately 20% of the year.

• 2+ years work travel experience; high comfort level with traveling

• Passport required

• Must live in the Pittsburgh area and be able to commute to and from the warehouse

LEARN MORE:

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. 

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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