House Manager

Job Title: House Manager

Department: Events Management

Reports To: Patron Services Manager

FSLA Status: Non-Exempt

FORT MASON CENTER FOR ARTS & CULTURE (FMCAC) is a unique community destination, hosting arts and cultural events, organizations, and programs in historic buildings and piers along San Francisco's northern waterfront. In operation since 1977, the nonprofit FMCAC is an extraordinary example of repurposing former military land and buildings for contemporary uses, including museums, performance spaces, and a vibrant schedule of art and cultural exhibitions and events.

In addition to the thousands of events that occur each year on campus, FMCAC leases space to nearly two dozen nonprofit and arts organizations as permanent residents. These residents receive annual support from FMCAC, allowing them to focus on producing original artistic programming. Current residents include the Pulitzer-Prize winning Magic Theatre, BATS Improv, Blue Bear School of Music, American Indian Cultural District, FLAX Art & Design, and the internationally acclaimed Greens Restaurant.

Located just inside San Francisco Bay, FMCAC is part of the National Park Service's Golden Gate National Recreation Area. The campus is located on a highly desirable, 13-acre waterfront site that is open to the public and offers unparalleled views of the Golden Gate Bridge, Alcatraz, and Angel Island. More than 1.5 million people visit FMCAC annually. FMCAC is located in the San Francisco Port Of Embarkation National Historic Landmark District.

OVERVIEW:

Fort Mason Center for Arts & Culture (FMCAC) seeks a House Manager to support the Cowell Theatre.  We are seeking a qualified individual who has exemplary customer service, an ability to problem solve, enjoys working in a diverse environment, and can demonstrate tact and diplomacy in challenging situations.

PRIMARY DUTIES & RESPONSIBILITIES:

• Proactively work to ensure that clients have a positive experience at Fort Mason
• Know and enforce all regulations and policies of FMCAC during events
• Work with clients' volunteer ushers to ensure that they know their responsibilities and emergency procedures
• Ensure that the theatre and front of house are clean for each event
• Be aware of other events happening on campus and in the surrounding areas, and work with other FMCAC staff to coordinate and problem solve conflicts between events
• Collaborate with the Box Office to ensure a positive patron experience
• Write house reports for each shift
• Troubleshoot facility and personnel issues as they arise
• Coordinate with service contractors (janitorial, security, parking, etc.), delegating tasks as necessary
• Oversee locking/unlocking of spaces as required

MINIMUM QUALIFICATIONS:

• Minimum one (1) year experience in front of house or event coordination
• Experience working with groups (400+), including experience in safety and crowd control
• Calm under pressure; ability to direct staff, guests, and vendors with a levelheaded manner in an emergency
• Customer-service oriented
• Organized and detail oriented; demonstrated maturity in judgment and actions
• Excellent verbal communication skills; tact and diplomacy in dealing with people and handling difficult situations
• Ability to lift 50 lb. and stand for long periods of time
• Basic computer skills are required (Microsoft Word, Excel, and Outlook)

COMPENSATION & SCHEDULE:

• $27+ per hour
• This is an on-call position that fluctuates with the event season and is scheduled on a month-to-month basis. Hours are flexible and not guaranteed.

Interested and qualified candidates, please send resume, with cover letter, in confidence to Please include the words "House Manager" in the subject line of your message.

Fort Mason Center for Arts and Culture is an equal opportunity employer (EOE).

NO CALLS PLEASE.

Job Type: Part-time

Pay: From $27.00 per hour

Work Location: In person