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Assistant Technology Manager
2 weeks ago
Extended deadline: All applications must be submitted by Wednesday, December 31, :59PM MST
SUMMARY OF POSITION:
The Assistant Technology Manager (Radio) provides operational leadership and technical oversight for ADCOM911's Radio Department and Public Safety Radio Systems Technicians. This position ensures the availability, resiliency, and performance of mission-critical P25 Motorola radio systems, RF sites, dispatch consoles, and associated backhaul networks. Responsibilities include system programming, lifecycle maintenance, hardware/software upgrades, documentation, resource planning, and coordinating with ADCOM's Network Team to maintain end-to-end connectivity through fiber-optic and microwave transport. This position is required to participate in scheduled on-call rotations and may act on behalf of the Technology Manager in their absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. ADCOM retains the right to change the duties and responsibilities of the position at any time without notice)
Develop and manage the annual Radio Shop budget, including long-term forecasting, 10-year equipment lifecycle planning, and contributions to the agency's Strategic and Capital Improvement Plans.Direct, supervise, and motivate Radio Systems Technicians; provide coaching, mentorship, and skills development.Delegate day-to-day assignments and project tasks under the guidance of the Technology Manager.Maintain accurate documentation of personnel performance within ADCOM tracking systems and promptly elevate performance concerns to the Technology Manager.Maintain and manage the Radio Shop operations calendar, ensuring proper coverage and coordination.Maintain, configure, and program P25 radios across all ADCOM agencies, ensuring adherence to templates, encryption policies, and interoperability standards.Perform lifecycle maintenance and upgrades on RF sites, console sites, ISSI interfaces, Zone Core servers, and other Motorola ASTRO 25 subsystems.Oversee MCC7500 dispatch console infrastructure, logging recorders, and associated peripherals.Administer over-the-air programming (OTAP) and ensure accuracy of codeplugs and fleetmapping.Coordinate with the Network Team to maintain radio system connectivity, redundancy, and optimal utilization of fiber and microwave backhaul paths.Develop and implement preventive maintenance schedules for radio site RF infrastructure. Monitor preventative maintenance schedules for environmental control systems and emergency backup power systems (generators, UPS, batteries).Maintain current documentation for all system configurations, changes, firmware/software levels, maintenance records, diagrams, and change control logs.Coordinate vendor support, warranty repairs, troubleshooting escalations, and major incident response activities.Ensure compliance with CJIS, NIST-aligned security requirements, and ADCOM internal policies.Represent ADCOM at committees, workgroups, and technical forums including FRCC, Region 7 700/800 RPC, PSCS, NCR Communications Committee, Police Task Force, Fire Task Force, and others as assigned or in the Technology Manager's absence.Collaborate with partner agencies to identify operational needs, enhance interoperability, and propose technical solutions based on system analytics and field feedback.Develop cross-departmental action plans to support system enhancements, resiliency improvements, and long-term planning.Identify member agency needs and evaluate technical solutions that support improved system coverage, performance, and reliability.Support long-term continuity planning and expansion opportunities for radio system infrastructure.Act on behalf of the Technology Manager during absences, providing continuity of leadership and operational decision-making.Participate in a rotating 24x7 on-call support schedule.Perform other duties as assigned. QualificationsPOSSESSION OF OR ABILITY TO OBTAIN THE FOLLOWING LICENSES AND CERTIFICATIONS:
Valid government issued ID or passportAbility to obtain a CJIS certificationKNOWLEDGE, SKILLS AND ABILITIES:
Proficient in programming Motorola P25 subscriber radios using CPS and Radio Management, including building and maintaining standardized codeplug templates.Skilled in performing and managing Over-the-Air Programming (OTAP) updates and ensuring consistent deployment across large multi-agency radio fleets.Ability to perform accurate alias updates across subscriber radios, MCC7500 consoles, logging systems, and Zone Core databases to maintain operational consistency.Knowledge of Motorola ASTRO 25 system architecture, including Zone Core servers, GTR8000 site equipment, MCC7500 consoles, and ISSI/CSSI interoperability frameworks.Ability to diagnose and troubleshoot RF site issues such as coverage gaps, interference, simulcast timing alignment, hardware failures, and backhaul disruptions.Skilled in applying firmware and software updates, security patches, and system provisioning.Understanding of fiber and microwave backhaul infrastructure, routing fundamentals, VLANs, QoS, and redundancy mechanisms supporting mission-critical radio communications.Ability to analyze radio system performance metrics to support optimization and planning.Skilled in administering VMware infrastructure, including VM creation, resource management, and applying maintenance patches in virtualized Red Hat and Windows environments.Skilled in creating and maintaining comprehensive technical documentation including diagrams, change logs, codeplug versioning, and maintenance records.Ability to lead, train, and mentor technical staff while ensuring adherence to standards, change control processes, and operational expectations.Strong communication skills with the ability to translate complex technical issues into clear operational impacts for public safety personnel and partner agencies.Ability to coordinate with vendors, manage warranties, and escalate complex system issues to ensure timely resolution.Ability to remain calm, decisive, and effective during emergencies, outages, or high-pressure situations while maintaining operational awareness.Strong interpersonal skills, including emotional intelligence, tact, cooperation, and the ability to work productively with diverse teams in a fast-paced environment.EDUCATION AND EXPERIENCE:
Minimum of 3 years of experience operating and maintaining a two-way radio system required; 5 years preferred.Experience with the following Motorola network management applications, or the ability to obtain certification within 2 years of employment:- Provisioning Manager – Proficient in provisioning subscribers, consoles, CCGWs, talkgroups, zone parameters, and site parameters.
- Unified Event Manager (UEM) – Ability to diagnose system-level, site-level, and subscriber-level alarms.
- Unified Network Configurator & UNC Wizard – Ability to build and configure new radio sites and apply system-level changes.
- PRNM Suite – Ability to identify affiliation status, perform radio inhibit/un-inhibit functions, and conduct device-level diagnostics.
- VMware – Ability to create virtual machines, apply maintenance patches to Red Hat and Windows environments, and use basic Red Hat command-line tools.
- Ability to diagnose and troubleshoot backhaul issues, including microwave and fiber, and take corrective action or coordinate with external vendors when necessary.
- Ability to assist in planning for future improvements in radio technology, system capacity, redundancy, and radio coverage throughout Adams County.
CONDITIONS OF EMPLOYMENT:
Must pass a pre-employment criminal background check.May be required to submit to a post-offer physical examination and medical history review.May be subject to drug testing at any time, including pre-employment or post-hire.WORKING CONDITIONS AND PHYSICAL Requirements
Physical Demands: Regular standing and sitting; ability to lift up to 50 pounds; occasional lifting, carrying, walking, standing, and climbing ladders of varying lengths.Dexterity: Adequate hand/eye coordination for operation of tools and equipment used in radio system maintenance and repairs.Communication: Clear verbal communication, hearing, and listening required to maintain effective communication with employees and agencies. Normal hearing and color vision are required.Work Environment: Exposure to a variety of environments, including office settings, storage areas, outdoor sites, and adverse weather conditions during site maintenance or repairs. Some exposure to noise, dust, and other unpleasant conditions may occur.Equipment Used: Personal computer, dispatch console equipment, specialized radio tools and diagnostic equipment, and an agency vehicle for travel to and from remote radio sites.