Medical Assistant

Benefits:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Assertive Community Treatment (ACT) is a consumer-centered, recovery-oriented mental health service delivery model for facilitating community living, psychosocial rehabilitation, and recovery for persons who have the most severe disabling mental illnesses and/or; have severe symptoms and impairments. ACT clients are high utilizers of crisis services.

ACT utilizes a team model, and The ACT team is made up of about 10 staff including therapist, peer support specialist, case manager, vocational specialist, RN and an APRN. Most of the work is done in the community.

Position Summary

Under the supervision of the Division Director of Intensive Behavioral Services, the Program/Medical Assistant organizes, coordinates, and monitors all nonclinical operations of the team along with providing receptionist activities including triaging calls, coordinating communication between the team and clients, deescalating situations with clients who have increasing symptoms, and providing assistance to clients, their families, and other agencies. This position will also provide back-up Medical Assistant duties such as lab draws, injections and sitting with clients after they have received their injection.

Essential Duties

• Greet people and answer phone calls including performing the following:
• Triage and coordinate communication between ACT team members, clients, other agencies, and hospitals.
• Obtain answers to questions for clients, families, community resources, and agencies.
• Relieve urgent situations or temporarily manage them until other staff are available.
• De-escalate or attend to symptomatic behavior of clients who come to the office.
• Decide when and how quickly to refer calls to other staff.
• Provide general administrative and clerical support to clinical and medical staff (schedule appointments, add new clients to EHR, bus pass tracking, monthly and weekly note tracking, enter and track SOQs monthly, monthly Medicaid checks).
• Maintain professional boundaries and client confidentiality at all times.
• Meet ACT documentation requirements.
• Attend work on a regular and predictable basis.
• Work must be performed on-site due to the need to provide direct client care and team support.

Secondary Duties

• Facilitate medication refills when needed and appropriate. Deliver medications to clients' homes and provide medication injections when needed (on and off site).
• Coordinate care with existing internal and external providers at the point of admission, discharge and level of care changes. Make referrals to PCPs when needed.
• Perform Medical Assistant duties such as lab draws, injections and sitting with clients after they have received their injection.
• Maintain records according to requirements, completing all documentation and billing in a timely manner, and in compliance with professional standards.
• Perform other functions as necessary or assigned.

Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Successful completion of an Accredited Medical Assistant program.
• Office experience and knowledge of multiple phone line system.
• Ability to communicate effectively with staff and clients.
• Experience in a mental health setting preferred.
• Computer literate with intermediate Microsoft Office skills.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• Must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is generally performed in an office environment. Using a computer for extended periods of time is necessary.