Current jobs related to Sr. Customer Support Specialist with Federal - Austin, Texas - Fathom Management LLC
-
IT Support Specialist
14 minutes ago
Austin, Texas, United States Pain Specialist of America LLC Full timeDescriptionPain Specialists of Austin ("PSA" or "Company") is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. PSA is growing rapidly. We require extremely competent, talented professionals who can support the business and help it achieve its strategic objectives.As our IT Support Specialist, you will interact...
-
Customer Support Specialist
2 hours ago
Austin, Texas, United States Shift Robotics Full timeAs a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping logistics, and supporting B2B...
-
HQ Security Support Specialist
2 hours ago
Austin, Texas, United States Integral Federal, Inc. Full timeIntegral Federal is seeking an experiencedHQ Security Support Specialistto support Army Futures Command (AFC) Headquarters by providing specialized security services across multiple security disciplines. As the appointedSpecial Security Representative (SSR), the specialist will handle Sensitive Compartmented Information (SCI) processes under the supervision...
-
Customer Support Specialist
5 days ago
Austin, Texas, United States Alphabe Insight Inc Full time $50,000 - $55,000Company Description SkillBridge Academy is a dynamic professional-development organization committed to elevating individuals through high-quality training, innovative learning programs, and strategic career guidance. Our mission is to empower professionals with the tools, knowledge, and confidence needed to excel in competitive industries.We are expanding...
-
Customer Support Specialist III
34 minutes ago
Austin, Texas, United States pelican staffing solutions Full timeJOB TITLE - Customer Support Specialist IIIPAY RANGE - $23.98-$26.98LOCATION Grove Blvd, Austin, TX 78741JOB DISCRIPTION -Location: 100% on-site at Austin Headquarters. No travelShift: Day shift; must be open to switching shifts on occasion as needed Idea Candidate will have experience in Order Processing within a logistics / supply chain / sales...
-
Customer Support Specialist
7 minutes ago
Austin, Texas, United States HAPPY HEALTH Full timeThe Customer Support Specialist is a service-oriented position that helps navigate clients along their journey at Happy Health. This role delivers fast, empathetic, and accurate support across digital and phone channels to assist clients with technological and on-boarding issues, financial and program-related questions, as well as scheduling and case...
-
Sr Sales Specialist, Austin Downtown
59 minutes ago
Austin, Texas, United States REI Full timeOverview:REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Our...
-
Austin, Texas, United States Teacher Retirement System of Texas (TRS) Full time $60,027 - $77,740Desktop Support Specialist or Desktop Support Specialist Senior Requisition ID: req1340Employment Type: Unclassified Regular Full-Time (URF)Division: Client ServicesCompensation: Depends on QualificationsJob Closing: 2/22/2026Location: TRS Headquarters Building 2 1900 Aldrich StreetAustin, Texas, 78723United States WHO WE ARE: The Information Technology...
-
Customer Support Specialist
2 hours ago
Austin, Texas, United States Four Hands Full timeJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest...
-
Recovery Support Specialist
2 hours ago
Austin, Texas, United States Housing Support Services Alliance Full timeJob Title: Recovery Specialist – Permanent Supportive Housing (PSH)Position SummaryThe Recovery Specialist provides voluntary, recovery-oriented support services to residents living in Permanent Supportive Housing. This role focuses on leading group-based programming addressing substance use, recovery, and general mental health, while supporting housing...
Sr. Customer Support Specialist with Federal
3 hours ago
Sr. Customer Support Specialist with Federal / Veterans Affairs Experience
Seeking a talented Customer Support Specialist with expertise in Salesforce and associated ticketing tools. Must have experience with scripting languages like Python and Typescript. Also, requires knowledge/experience with API's, AWS, Kubernetes, CI/CD Tools, and Github.
NOTE: IF YOU DO NOT ANSWER ALL THE QUESTIONS, YOU WILL NOT BE SCREENED.
Salary Range: $100,000 - $120,000 Annually based on experience and technical interview
Location: 100% Remote
Job Type: Full-Time
The ideal candidate should have the following:
- Experience providing Tier 1-Tier 2 support with regards to Application/infrastructure
- Be able to analyze pipeline logs, detect issues and escalate as needed
- Be Well Organized with superior communication skills
- Be A self-starter, collaborative and responsible to prioritize assigned
- Be Willing to adapt, learn and improve in the fast-paced environment
- Have knowledge/experience of Sales Force and Ticketing tools
- Have knowledge/experience of scripting languages, Python, Typescript
- Knowledge/experience of: API's, AWS, Kubernetes, CI/CD tools, Github
Education and experience Requirements:
- Bachelor's degree in - Computer Science, Information Systems, Data Analytics, or a related field.
- 3+ years of experience providing Tier ½ level customer support.
Preferred Qualifications:
- Experience supporting the Department of Veterans Affairs operations, policies, and programs, with an emphasis on client-facing technology customer support tools and solutions.
- Prior federal agency support that required a Public trust clearance
- Great communication skills
- High level of professionalism and committed team player
Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.
EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law.
