Manager, HR Communications Operations

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

• The Manager of HR Communications Operations helps lead and oversee operations of the Communications and HR Learning team within the HR Department at University of Utah Health Hospitals and Clinics.

• Reporting to the Director of Communications and HR Learning, this role ensures that systems, processes, plans, and resources are optimized to deliver timely, effective, and high-quality communications and learning experiences that support HR programs and enterprise-wide priorities.

• This individual plays a key role in helping the Director translate communication strategies into action—driving the development, implementation, and continuous improvement of initiatives and deliverables that inform, train, and engage leaders and employees across the organization.

• The manager balances people leadership with operational excellence, ensuring the team functions efficiently, collaborates effectively, and delivers consistent, high-quality outcomes that advance HR and organizational goals.

Corporate Overview

: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Team Leadership & Supervision

• Directly manages, coaches, and develops staff, fostering a high-performing and engaged team.

• Delegates assignments, manages workload balance, and ensures accountability for deliverables and deadlines.

• Provides regular feedback and cultivate a culture of collaboration, innovation, and continuous improvement.

Operational & Project Management

• Manages the planning, development, execution, and delivery of HR communication and training projects, campaigns, and content streams.

• Designs, implements, and refines the team's intake, project management, and approval processes to drive efficiency and consistency.

• Monitors progress against established timelines, budgets, and quality standards, escalating risks or barriers as needed.

Process Improvement & Measurement

• Designs and optimizes scalable systems, workflows, and templates to streamline operations and improve transparency.

• Tracks and analyzes message effectiveness, channel performance, and audience engagement; use data-driven insights to refine strategies and outcomes.

• Maintains a master HR communications calendar to manage competing priorities and ensure alignment with enterprise milestones.

Strategic Alignment & Collaboration

• Develops and manages actionable work plans that support enterprise and HR initiatives.

• Partners with HR Centers of Expertise, HR leadership, and key organizational stakeholders to ensure messaging accuracy, timeliness, and strategic alignment.

• Serves as an operational bridge between HR Communications and Learning and broader enterprise communications and training teams to identify synergies, share best practices, and leverage available resources.

Content & Campaign Implementation

• Creates, writes edits, and produces communications deliverables (e.g., articles, talking points, FAQs, scripts, emails, presentations, etc.) as needed.

• Provides operational oversight for multi-channel communications, including digital, print, video, e-learning, events, and leader resources.

• Supports development and implementation of campaigns promoting key HR programs (e.g., performance management, benefits, system/platform rollouts, culture initiatives, etc.).

• Ensures clarity, consistency, and alignment with enterprise tone and brand standards across all content and channels.

Knowledge / Skills / Abilities

• Strong people leadership and coaching skills, with demonstrated success developing individuals and teams.

• Advanced project management and organizational skills, with the ability to manage multiple complex initiatives simultaneously.

• Expertise in process design, workflow optimization, and operational improvement.

• Excellent written and verbal communication skills, with exceptional attention to clarity, accuracy, and tone.

• Ability to build trust and collaborate effectively across functions and levels, including HR, marketing, and executive leadership.

• Familiarity with HR programs, processes, and systems (e.g., performance management, compensation, benefits, payroll/timekeeping, talent acquisition, etc.).

• Strategic and systems thinking, with the ability to connect daily execution to enterprise priorities, culture, and values.

• Demonstrated experience leading staff or managing project teams.

• Proven ability to develop and execute communication plans that support organizational initiatives and change efforts.

• Proficiency with project management tools, content planning systems, and collaboration platforms (e.g., Asana, SharePoint, Teams, Workfront, or similar).

• Strong analytical skills, with experience measuring communication performance and applying insights to improve outcomes.

Qualifications

Qualifications

Required

• Bachelor's degree in communications, marketing, human resources, business administration, or a related field; or equivalent combination of education and experience.

• Four years of progressively responsible experience in communications, preferably within large or complex organizations.

Qualifications (Preferred)

Preferred

• Prior management experience in healthcare, higher education, or similarly matrixed environments.

• Experience supporting HR-specific communications and programs.

• Familiarity with organizational change management principles and internal communications best practices.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email:

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or Hospitals and Clinics Human Resources at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number

79490

Reg/Temp

Regular

Employment Type

Full-Time

Shift

Day

Work Schedule

M-F, 8-5

Location Name

Business Services Building

Workplace Set Up

Hybrid

City

SALT LAKE CITY

State

UT

Department

COR ISC 05A HR Comm & Learning

Category

Human Resources

Workplace Set Up

Hybrid