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Night Auditor/Front Desk Clerk

3 weeks ago

Lancaster, Pennsylvania, United States The Hotel Lancaster Full time

*Night Auditor is a 3rd shift position 11pm-7am.* *MUST HAVE PRIOR EXPERIENCE . *

Can be full or part time if you have flexible shift availability.

"Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family."

Join us and you'll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve."

"So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

We are seeking a dedicated Night Auditor to join our amazing team. The ideal candidate should have a passion for hospitality and excellent customer service skills. The primary function of the Guest Service Agent is to assist the hotel guests, and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment.

Night Auditor Essential Duties and Responsibilities:

  • · Operate front desk equipment such as switchboard (PBX), property management system (PMS), fire panel, central reservation system, copier, calculator, fax machine, printer, etc.
  • · Perform tasks specific to the night auditor. These tasks must be done with little to no supervision during off hours. These tasks including verifying all account postings and guest billing for the day, making adjustments as needed in order to balance daily transactions, running the actual night audit process on the property management system, and preparing night audit packets, balancing and transmitting credit card payments, and printing and organizing reports.
  • · Recognize and greet the guests upon entry into the lobby or on the telephone. Respond appropriately to information requests and complaints.
  • · Check guests in and out and give courtesy callbacks as necessary.
  • · Use suggestive selling techniques to sell rooms, make advance reservations, and solicit franchise programs and memberships.
  • · Provide security for guests and the property by controlling room keys, certifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity.
  • · Accurate daily inputting and coding of invoices that have been turned in for the day into the M3 system.
  • · Ensuring invoices are correctly coded to the right general ledger account and when uncertain, looking back at a previous invoice or waiting for management input.
  • · Correctly inputting invoices into vendors account.
  • · Inputting and verifying daily data for both the hotel and restaurant into M3.
  • · Reviewing daily deposits for both the hotel and restaurant, and ensuring accuracy of bank deposits.
  • · Ensuring drop envelopes for the day reconcile for the cash that the reports show as being taken in.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Free parking
  • Health insurance
  • Paid time off
  • Vision insurance

People with a criminal record are encouraged to apply

Experience:

  • night audit : 2 years (Required)

Shift availability:

  • Overnight Shift (Required)

Work Location: In person