Current jobs related to Service Manager - Seattle, Washington - Dobbs Truck Group

  • Service Manager

    3 days ago

    Seattle, Washington, United States Chucks Auto Repair Full time

    Seeking a Service Manager Superstar for a Thriving Shoreline Auto ShopLucrative Opportunity: Take home a solid, experienced base salary of $100,000+ with weekly sales bonuses often reaching upwards of $250,000 a year, complemented by a full suite of benefits including medical, generous PTO, vacation, quarterly profit sharing, and an attractive retirement...

  • Supportive Services Manager

    2 weeks ago

    Seattle, Washington, United States Low Income Housing Institute Full time

    Supportive Services ManagerSpecial Projects DepartmentPosted on: December 16, 2025Location: Enhanced Emergency Services and Shelter Program Pierce County South SitesHours: Full time, Monday-FridayReports To: Director of Supportive Services Pay Range: $72,000-75,000 annually, DOEPosition Type: Exempt, non-union position. The Manager of Supportive...

  • Service Drive Manager

    2 weeks ago

    Seattle, Washington, United States Swickard Auto Group Full time

    Full-time DescriptionSenior Service Advisor experience required Drives service drive sales, improves ELR and CP hours per RO while improving the customer experience We are looking for a candidate ready to lead a team of advisors in a high volume, highline store. The Service Drive Manager is responsible for overseeing the effective operations of the service...

  • Manager, IT Service Operations

    5 days ago

    Seattle, Washington, United States REI Full time

    OverviewThis job contributes to REI's success by leading and optimizing our technology support operations across multiple teams. This role involves direct management of internal full-time employees (FTEs) and strategic oversight of a Managed Service Provider (MSP) to ensure efficient, high-quality, and reliable IT support services for the entire...

  • CATERING SERVICE MANAGER

    3 days ago

    Seattle, Washington, United States University of Washington Medical Center Full time

    Job DescriptionHousing and Food Services (HFS) has an outstanding opportunity for a Catering Service Manager to join their team.Housing & Food Services (HFS) supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and...

  • Residential Services Manager

    7 days ago

    Seattle, Washington, United States Plymouth Housing Group Full time

    JOB SUMMARYThe Residential Services Manager (RSM) is part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents. This role ensures that there is a staff presence in the building 24/7 and helps to foster a sense of community. They are responsible for maintaining high quality service delivery of...

  • Manager Administrative Services

    4 days ago

    Seattle, Washington, United States Providence Full time

    DescriptionManager Administrative Services HybridThe Manager Administrative Services will be responsible for leading the executive assistants for the North Division which supports the Providence Swedish Puget Sound and Providence Alaska markets. The manager will lead in a manner which promotes the Providence mission, values, and philosophy. Oversees duties...

  • Supportive Services Case Manager

    2 weeks ago

    Seattle, Washington, United States Low Income Housing Institute Full time

    Supportive Services Case Manager LOCATION: John Fox Aurora Avenue N, SeattlePOSTING DATE: 10/22/2025REPORTS TO: Supportive Services ManagerHOURS: Full-time, 40 hours per week, Monday-Friday 8AM-4:30PM, includes some on call evenings and weekendsPAY RANGE: $ $34.61 per hourPOSITION TYPE: Non-exempt position. This is unionized position, represented by Local 8...

  • Client Service Manager II

    7 days ago

    Seattle, Washington, United States Gallagher Full time

    IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics...

  • Information and Referral Services Manager

    2 days ago

    Seattle, Washington, United States International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

Service Manager

2 weeks ago

Seattle, Washington, United States Dobbs Truck Group Full time


Full-time

Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

This position will be responsible for the management of the assigned Service Department operations with the objective of achieving planned sales and profitability objectives while adhering to the Company's established procedures for business conduct, safety, and personnel administration.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

  • Assist in developing an annual department business plan and continuous improvement plans.
  • Manage staffing levels and assigned work hours to meet customer needs and maximize profitability.
  • Recruit, interview, hire, provide feedback, document performance, and promptly address issues.
  • Assess daily work operations to enhance the department's efficiency and productivity.
  • Assure technician certification and training are kept current and meets product demands.
  • Manage the process of opening repair orders including customer signatures, estimates, and payment methods in advance of work initiation.
  • Work closely with Parts Manager to ensure the timely ordering, stocking, and receiving of shop parts.
  • Implement corrective action when internal processes cause costly delays and excessive downtime.
  • Assure 100% compliance to Company's credit and cash management policies.
  • Complete repair order reviews and closures of less than 3 days from work completion for non-warranty.
  • Manage warranty repairs per Peterbilt, Caterpillar, Cummins, Eaton, and TRW authorization and warranty parts return requirements, as well as forward warranty repair orders to Warranty Administrator within 2 business days of work completion.
  • Monitor the quality of work to ensure high customer satisfaction and minimal repair comebacks.
  • Manage customer relation issues in a professional, productive, and prompt manner.
  • Ensure shop equipment and tooling is properly controlled and secured.
  • Initiate purchase orders for shop equipment and obtain authorization for expenditure as required.
  • Monitor safety and environmental compliance and advise senior management of potential risks.
  • Recommend investments in equipment, facilities, personnel, or other to improve operations.

PacLease Responsibilities

  • Manage assigned fleet including preventative maintenance, repair processes, and work analysis.
  • Ensure vehicle maintenance tracking system is continually updated.
  • Manage the process of opening PacLease repair orders including customer signatures, estimates, and payment methods in advance of work initiation.

II. Minimum Job Qualifications

  • 18 years of age.
  • High school graduate, GED, or 1 year of work experience.
  • 5 years heavy-duty truck repair experience.

III. Desired Job Qualifications

  • OEM management experience (PACCAR).
  • Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.
  • Strong organization, communication, customer service, managerial, and leadership skills.

IV. Mental Capability Requirements

  • Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
  • Organization: Ability to organize and prioritize work schedules of others on long-term basis.
  • Reasoning & Decision Making: Ability to make decisions with significant impact on department's credibility, operations, and services.
  • Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
  • Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

  • Contribute to a work environment that is based on trust and respect.
  • Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
  • Suggest ways to improve the efficiency of conducting their job duties.
  • Promote continuous improvement and change to support company growth.
  • Mentor others unselfishly.
  • Give credit where it's due.

Company Loyal Policies and Work Ethic

  • Adhere to the policies contained in the Employee Handbook.
  • Adhere to the Company's Employee Conduct Policy.
  • Support management decisions toward meeting company goals.
  • Be open and receptive to new ideas, regardless of their origin.
  • Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.


Salary Description
$90,000 - $125,000 Annually + Compensation Plan