Concierge II

Concierge – Elevate Everyday Living

Location: Denver, CO

Compensation: $25/hour + $4000 sign-on bonus first year ($1000 per quarter)

Schedule: Full-time, varied shifts including evenings and weekends

About the Role

Step into a role where luxury meets excellence. As Concierge, you'll be the welcoming face of our upscale residential community, offering personalized service, anticipating resident needs, and ensuring every interaction reflects the sophistication of our brand.

As part of our dedicated team you will deliver seamless support and elevate daily living for our residents and guests while managing the details that keep our front desks running seamlessly.

About Our Communities

Broe's multifamily portfolio blends contemporary luxury with timeless sophistication, offering uniquely curated living experiences in Denver's most sought-after neighborhoods. We offer more than a place for residents to live, we offer a place to belong.

Our communities offer:

• Premier locations in Denver's most vibrant neighborhoods.
• Unparalleled amenities and wellness-focused living.
• Distinct lifestyle offerings that cater to modern urban dwellers.

Explore our flagship communities, including Country Club Towers—an award-winning high-rise near Wash Park—and The Seasons of Cherry Creek, Cherry Creek's most elegant residential enclave.

What You'll Do

• Greet residents, guests, and vendors with warmth, professionalism, and attention to detail
• Serve as the central communication point for resident inquiries and assistance requests
• Manage package deliveries, shipping, and package room organization
• Coordinate elevator reservations and after-hours move-ins
• Handle lockouts, key tracking, and visitor access per community policy
• Assist with vendor check-ins, deliveries, and service coordination
• Monitor security cameras and promptly escalate safety or policy concerns
• Perform building opening and closing procedures, including unlocking/locking designated entry points and securing leasing offices after hours
• Respond to and document after-hours escalations, directing issues to the proper channels (e.g., emergency maintenance, leasing, management)
• Oversee guest suite check-ins and check-outs
• Manage guest parking reservations and monitor usage
• Maintain coffee stations—cleaning, restocking, and ensuring presentation standards
• Maintain accurate logs, reports, and documentation of daily activities
• Monitor and maintain an organized, welcoming front desk and lobby environment
• Collaborate with property management, maintenance, and resident services teams to ensure a seamless resident experience

What You Bring

• 1+ years of customer service experience, ideally in hospitality or luxury residential settings
• Strong communication, organization, and multitasking skills
• A polished, professional demeanor and a proactive attitude.
• High ethical standards and sound judgment
• Reliable, detail-oriented, and able to maintain confidentiality
• A commitment to delivering excellent service and teamwork
• Familiarity with Yardi, Building Link or similar platforms is a plus
• High School Diploma or equivalent

Physical Requirements: % of Work Time

Must have the ability to remain in a seated position. 20%

Must have the ability to speak and hear clearly. 90%

Must have the ability to lift office products and supplies, up to 20 lbs. 65%

Must have the ability to stoop, kneel, bend and reach. 90%

Must have dexterity to write and manipulate computer keyboard and mouse. 75%

Benefits & Lifestyle Perks

• Medical, Dental, & Vision
• Health Savings Account (HSA)
• Wellness Incentives*
• Fitness Classes*
• Basic Life & AD&D Insurance*
• Short & Long-Term Disability Insurance*
• Employee Assistance Program (EAP)*
• Headspace App*
• Family Caregiving Concierge Service*
• Maternity Leave – 8 weeks*
• Parental Leave – 4 weeks*
• 401k with company match
• 10 Holidays Per Year*
• Sick Leave*
• Vacation Time on a Schedule According to Tenure*
• Residential Rent Discount at our Luxury Lifestyle Communities
• Pet Insurance
• Auto & Home Owners Insurance
• Voluntary Life Insurance
• Group Accident Plan
• Hospital Indemnity Plan
• Critical Care Plan
• Identity Theft Plan
• Recognition Program*
• Employee Referral Bonus*
• Company Paid

WAGES

• This position is paid an hourly rate.
• Exact salary is determined within the stated range by merit; seniority; production rate and/or quality; geographic location; education, training, and/or experience related to job duties and responsibilities; or travel required by the position.
• Potential additional compensation includes commission and annual bonus

Why You'll Love It Here

Join a team that values professionalism, warmth, and the art of luxury lifestyle living. We provide paid and ongoing training, and the opportunity to grow at Broe. Be part of a company that appreciates your reliability, attention to detail, and ability to make residents feel at home every day.

STATEMENT

The qualification requirements, physical demands, and work environment characteristics described in this job ad are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.

This job ad in no way states or implies that the duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.

This job ad in no way states or implies a contract of employment.

Broe Real Estate Group reserves the right to modify this job ad at their discretion at any time and will notify the employee of the change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.