Audio/Video Security Technician

1 day ago

Brentwood, Tennessee, United States Phoenix Systems Full time


Full-time

Description

Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team. We are looking for candidates that are self-motivated, personable and of good character. You should be passionate about consumer electronics, custom installation, and all about providing world class service to our high-end clients.


Requirements

Essential Duties and Responsibilities:

  • Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, remote controls, and systems requiring Control4 automation products and lighting
  • Communicate with the customer to review the work orders, answer customer questions professionally and properly
  • Instruct and train the customer/end user on the system functions and operation.
  • Must also be able to work and perform duties of Trim Technician
  • Have in depth knowledge of security systems operation, functions, and wiring requirements
  • Completely understand security systems Phoenix Systems installs and services (NX, SimonXTi, 2Gig, DSC, Etc.)
  • Handle after hours emergency service calls (as assigned on a rotation basis)
  • Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
  • Understand and communicate pricing for monitoring rate tiers to customers
  • Demonstrate and train customers on advanced monitoring solutions (i.e. )
  • Troubleshoot and repair security system problems, malfunctions, and false alarms
  • Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAP's/Basic Audio/Cameras/etc.
  • Install, setup and train homeowners on AV component packages.
  • Perform other duties as assigned.

Qualifications and Education Requirements:

  • Minimum of 3 years of experience with security and Audio Video installations required
  • Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred
  • Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
  • Ability to accurately assess system design and functionality when adding additional components
  • Knowledge of setup of Networking requirements for Routers, Switches, DVR's, Network Components, WAP's, etc.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work in a clean and unobtrusive manner
  • Ability to work independently and to carry out assignments to completion within standard accepted practices.
  • Must have or be willing to obtain basic tools to perform job responsibilities.
  • Must be able to clear a background check and drug screening
  • Clear MVR required
  • Technical or Vocational related schooling is preferred

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear.
  • Frequent use of step ladders and extension ladders
  • Frequent amount of lifting up to 50 pounds
  • Occasional lifting of up to 100 pounds

Work Environment:

  • Active construction sites
  • Exposure to marked changes in temperature and humidity, and exposure to dust.
  • Moderate noise

Benefits:

  • Paid Time Off Program - Start accruing PTO your first week
  • Eight Paid Company Designated Holidays
  • 401(k) w/company match
  • Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
  • Short Term Disability Options
  • Long Term Disability Options
  • Employee Assistance Program
  • Life Insurance Options
  • Employee Discount
  • Free Alarm Monitoring
  • Take home vehicle
  • Gas/Vehicle Maintenance paid by company
  • Monday - Friday daytime work schedule (no nights or required weekends)
  • Positive work culture with opportunities for advancement and growth

Salary Description
Starting at $24.00/hour

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