Production Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary

The role of the Production Support Specialist is to execute daily production jobs and monitor the tasks necessary to ensure the integrity, security, and accuracy of customer and client data. In addition, the Production Support Specialist will interact closely with clients and programming staff to provide support and resolve issues.

Essential Duties and Responsibilities

• Executes data processing tasks on a daily, weekly, and monthly basis as defined by the production schedule.
• Ensures assigned tasks are properly represented on the Production schedule and in procedure documentation.
• Addresses and resolves client support calls as directed to the Production Support team.
• Monitors all data processing during shift and works with support teams to resolve any issues that may arise.
• Designs and scripts the implementation of new tasks as requested by the Application Development and Implementation teams.
• Automates current manual tasks to improve accuracy, efficiency, and productivity; experience with automation tools, especially Stonebranch, is highly preferred.
• Complies with and helps to enforce standard policies and procedures.
• Accomplishes all tasks as appropriate.
• All other duties as assigned.

Core Competencies

The Production Support Specialist must demonstrate:

• Ability to operate and monitor computer servers, networks, and systems.
• Logical system troubleshooting and issue resolution.
• Ability to follow Standard Operating Procedures.
• Ability to perform backup of data files and systems.
• Ability to perform checks, maintain logs, generate reports, and produce documentation.
• Ability to perform recovery procedures.
• Effective communication and organizational skills.
• A commitment to teamwork.

Qualifications

• Experience, Education, and Licensure

• Bachelor's Degree or equivalent, or two to four years of related experience and/or training, or an equivalent combination of education and experience.

• Scripting language competency (Powershell, Python) required.
• Familiarity with AI tools and automation tools strongly desired.

• Language Skills

• Ability to read and analyze reports and technical documents.

• Ability to respond to common inquiries or complaints from customers.
• Ability to effectively present information and document resolutions to technical issues.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Applicants MUST be authorized to work in the U.S. We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact