Operations Team Lead

Job Description

Ingram Content Group (ICG)is hiring for an Operations Team Lead to contribute to our Operations team in Fort Wayne, IN. An Operations Team Lead supports all operational and administrative activities required to run a department.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and manufacturing facilities function at maximum efficiency. We emphasize safety through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you

Shift: Sun-Thu 3:30p-12a

Required Qualifications:

• HS Diploma or equivalent
• 1 year experience with PC based applications
• 1 year work experience in a warehouse operation environment
• 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Key Responsibilities:

• Trains and develops hourly associates.
• Acts as the department contact for all warehouse systems issues and questions.
• Provides direction and leadership to associates.
• Identifies, communicates, and ensures all quality and productivity standards are met within the department.
• Researches issues, problems, or concerns and recommends solutions.
• Uses problem solving skills and computer to find track cartons
• Meets customer requests, deadlines, commitments, and quality standards in a timely manner.
• Plans and coordinates work activities, overseeing hourly associates to ensure efficient completion to tasks.
• Coordinates with other departments on workflow activities.
• Assists in administering policy and payroll activities
• This list is not exhaustive

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 10 vacation days & 10 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish