Manager of Training Operations

Manager of Training Operations - Great opportunity for candidates that enjoy training and development, excellence, traveling, and culture curation. Some perks include but not limited to: health insurance, dental, vision, 401k, homie celebrations, professional development, per diem, schwag, discounts and more....

We must ensure excellence at every level and most importantly excellence for our guests Cheba Hut is expanding and the Manager of Training Operations will play a vital role in the consistency of our product and culture by becoming a Cheba Hut expert and developing a training team that will be key to our multi-state expansion, NSO success, and continued homie development. APPLY NOW

Job Summary: The WAHi Subs Manager of Training Operations with Cheba Hut is responsible for developing, implementing, and maintaining a comprehensive training program across all Cheba Hut locations. This includes training Directors of Operations and all levels below, ensuring leadership development, operational consistency, and adherence to Cheba Hut's brand standards. The role focuses on onboarding, management development, food safety, customer service, and operational efficiency to drive employee performance and retention. This role reports to the VP of Operations.

Duties/Responsibilities:

• Train Directors of Operations, District Managers, General Managers, Assistant Managers and Shift Leaders to develop strong leadership skills and operational excellence
• Ensure that all employees at every level understand and execute Cheba Hut's standard operating procedures
• Oversee and execute training programs for all employees at new locations to ensure a smooth launch
• Design a structured onboarding process for all new hires, including corporate and store-level team members
• Implement leadership development tracks for Shift Leads, Assistant Managers, and General Managers to prepare them for growth within the company
• Ensure all employees receive required food safety, OSHA, and compliance training
• Maintain consistency across all locations by developing and enforcing standardized training procedures and materials
• Implement digital training tools, online courses, and video content to enhance learning efficiency utilizing systems already in place whenever possible
• Measure the effectiveness of training programs through assessments, audits, and feedback from Directors of Operations and General Managers
• Work closely with leadership to identify training gaps and continuously improve programs
• Clear understanding that this role will be the beginning of the training department and overall structure of training systems and processes.

New Store Openings

• Lead by example with role-model behaviors that exemplify the Cheba Hut mission and our core values: Respect, Hustle, Pay it Forward, Keep it Real, Own it
• Take every available opportunity, with every available team member, to coach, develop, and reinforce great habits
• Be on-site for all new store openings for no less than 30 days up to 90 days. Length of time for NSO's will depend on the needs in each NSO market and number of locations opening in each market
• Be approachable and accessible. Be available to answer questions and assist at all times
• Report NSO progress to WAHi Brands leadership team
• Assist with New Store setup to ensure store is ready for opening
• Maintain a New Store Opening team of 1 Beverage/Bar and 3 Kitchen trainers
• Ensure that Marketing is getting executed for new store opening using product drops and other marketing strategies
• Upon exit of a store opening ensure that store is fully staffed with great leaders

Required Skills/Abilities:

• Superior verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent presentation and facilitator skills, high energy
• Ability to evaluate and research training options and alternatives.
• Adept with a variety of multimedia training platforms and methods.
• Ability to design and implement effective training and development systems and processes.
• Excellent coaching and leadership skills.
• Willing to put in however many hours necessary to ensure successful training and development across all locations.
• Ability to adhere to and manage within a budget.
• 24-hour availability, access to smart phone/computer
• All other duties as assigned
• Understand that this is an evolving role as our organization continues to grow
• Education and Experience: Degree in business or organizational development/related experience considered in lieu of education.
• Five or more years of experience working in training and development for operations in a large organizational and/or functional business unit.
• Physical Requirements: Prolonged periods sitting at a desk and working on a computer.At times, prolonged periods of standing. Must be able to lift up to 25 pounds at a time.

Job Type: Full-time

Pay: $60, $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person