scheduling specialist

Job Opportunity
Job ID: 51400
Positions Location: Lansing, MI Job Description General Purpose of Job: Provides
Description:
Positions Location:
Lansing, MI

Job Description
General Purpose of Job
:

Provides clerical/clinical support for the to maximize the value, potential, and satisfaction of our customers. Ensures the scheduling and staffing needs are met and completes timekeeping processes to ensure the department has appropriate resources to meet the needs of our patients while interpreting various union and non-union pay practices correctly.

Essential Duties
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the scheduling database.
• Serve as Liaison for Centralized Scheduling and work with all scheduling staff to assure quality training and improvement measurements are implemented.
• Schedules patient procedures using Tempus & Apollo obtaining all necessary information and coordinating procedures with physicians, cardiology staff, equipment and personnel availability.
• Maintain control of vendor visitation to Cardiology.
• Organize luncheons for staff meetings and in-services.
• Retrieve film and C.D.'s for physicians.
• Generate reports from Fusion / Dolby as needed.
• Act as resource person for all users of Tempus, KinetDx reports, TMV.
• Monitor accuracy of report disbursement.
• Process patient orders via Star system.
• Send out documentation to other facilities i.e. C.D.'s, (using KinetDX), reports (using Dolby / Fusion).
• Entry of patient charges into the computer utilizing appropriate diagnoses.
• Answer all incoming, outgoing and inter-hospital phone calls by relaying to proper party, taking messages, contacting necessary person, and answering inquiries.
• Handles confidential inf
• Communicates with patients to schedule and register appointments.
• Assists with obtaining and verifying insurance authorizations with support from authorization specialists, tracks authorization expirations, and communicates authorization needs to therapists and/or authorization specialists.
• Answers means of communication (telephone, email, internal messaging system) to coordinate care for patients and therapists.
• Coordinates care with scheduling and therapy team members to promote efficient care for patients.
• Communicates within the team any unplanned schedule interruptions
• Works with leadership to ensure adequate staffing levels for each shift
• Compiles daily schedules for therapists, ensuring that productivity expectations are met
• Perform and document cleaning and maintenance activities according to department standards. These include but are not limited to cleaning treatment areas, stocking clean linens, removing dirty linens, disinfecting patient care equipment, and performing routine maintenance checks.
• Assist in the provision of therapy interventions under the supervision of a staff PT, PTA, OTR, or COTA. Therapy interventions include but are not limited to: modality assistance, equipment and treatment area set up and clean up, aquatic therapy program assistance, assistance with ambulation, transfers, wheelchair mobility, and mat activities and assistance with ADLs and table top activities.
• Transport patients between therapy gyms/treatment rooms and patient rooms as needed, as well as to/from building entrance to support safety and wayfinding as appropriate.
• Communicate verbally with the responsible clinician regarding the patient's feedback related to designated intervention.
• Seek ways to continually improve the value of our services and maximize our customers' rehabilitation potential by actively participating in activities such as in-services, staff meetings, team meetings, and continuing education courses.
• Maximize customer satisfaction by treating our customers with respect and responding to their needs in a prompt, friendly, and courteous manner.
• Follows all hospital policy and departmental procedures related to infection control.
• Assists leadership and supports program operations as assigned.ormation on a daily basis.
• Types reports, communications, records and forms as well as copying, filing, and delivery of these materials.
• Orders and maintains office supplies.
• Initiates pages to physicians and staff.
• Maintains patient medical records.
• Instruct new Associates in all procedures and responsibilities.
• Acts as preceptor for new Associates.

Job Requirements
Work Experience

• Minimum six (6) months of experience in a healthcare setting.
• Minimum one (1) year of customer service experience in an inpatient or skilled nursing setting

Education

• High school diploma or GED

Specialized Knowledge and Skills

• Demonstrate working knowledge of Microsoft Office applications or other computer software as deemed appropriate.
• Demonstrate knowledge of EPIC
• Demonstrate effective written and verbal communication skills and strong interpersonal skills
• Demonstrate knowledge of medical terminology
• Demonstrate ability to prioritize and keep pace in a very busy setting.
• Ability to perform multiple tasks and adapt to changing work situations
• Ability to handle office machinery such as fax machines and multi-line phone system.
• Effective written and verbal communication skills and strong interpersonal skills.

UM Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Requirements
Job Family
Administrative/Clerical
Requirements:
Shift Days

Degree Type / Education Level High School / GED

Status Full-time

Facility Sparrow Hospital

Experience Level Under 4 Years