Customer Success Manager

Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We're an industry leader with a startup mentality. We take what we do seriously, but we don't take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.

We are strengthening our global Enterprise Sales Organization with a growth-focused Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound's most strategic enterprise clients.

You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success, Key Account Management and/or B2B sales. 

Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.

Job Summary:

• Develop trust and foster relationships with a portfolio of major clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
• Identify, drive and close new business opportunities within client portfolio
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Be a thought leader, driving key improvement projects and supporting the development of your peers
• Stay up to date with trends and best practices within the field

Requirements:

To succeed in this role, we believe you have proven experience in Customer Success, Key Account Management, or Complex B2B Sales, ideally in the tech or media industry

You are passionate about creating value for customers, driving business growth, and negotiating with senior decision-makers.

With a strong business acumen and a strategic mindset, you build trust and relevance by deeply understanding customer needs, business models, and use cases. A self-starter with a can-do attitude, you excel at turning strong relationships into business opportunities - Experience in music licensing is a plus 

• Bachelor's degree or equivalent relevant work experience.
• 4+ years in Enterprise-focused roles, such as Customer Success, Key Account Management, or B2B Sales.
• Proven track record of consistently meeting and exceeding retention and growth targets.
• Communication & Relationship-Building: Strong interpersonal skills with the ability to engage professionals at all levels.
• Industry Interest: A passion for music and/or media is a significant advantage.
• Adaptability: Comfortable navigating change in a fast-growing company.

Compensation:
This is a full-time, hybrid position, based in New York City. This position has a base compensation span of $97,000 - $125,000 yearly dependent upon experience.
Benefits include dental, health, medical, and vision plan options, 30 days vacation a year accrual, 6 months parental leave, 401k saving, and wellness benefits.

Equal opportunity employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application
Ready to make the world feel your work? Please apply, in English, by clicking the link "interested" below.

Welcome to Tune In - our behind-the-scenes video series where we sit down with the brilliant minds shaping the sound and story of Epidemic Sound. In this episode Oscar Höglund, CEO and Co-Founder of Epidemic Sound talks straight to the camera about the emotional side of Epidemic Sound, what the company is trying to achieve and the perfect X that we look for in our people.

Thinking about joining us? Tune in - and see if we sound like your kind of vibe.