Current jobs related to Issue Resolution Specialist/Account Coordinator - Joint Base Lewis McChord, Washington - Seneca Holdings

  • office coordinator

    3 hours ago

    Joint Base Lewis McChord, Washington, United States City Light & Power, Inc. Full time

    Office CoordinatorCity Light & Power, Inc. (CLP) is seeking anOffice Coordinatorto join our team at our client site, Joint Base Lewis McChord.CLP has built a reputation as an innovative, reliable, and responsive private utility development leader. We support the federal government, military institutions, municipalities, and major utilities across the United...

  • Technical/Resource Support Specialist

    2 hours ago

    Joint Base Lewis McChord, Washington, United States Ascensus Global, Inc. Full time

    :ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and...

  • DHA TRICARE Manual Hosting Development SME

    4 hours ago

    Joint Base Lewis McChord, Washington, United States Peraton Full time

    About PeratonPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • construction superintendent-usace

    5 hours ago

    Joint Base Lewis McChord, Washington, United States City Light & Power, Inc. Full time

    NEW CONTRACT-NEW PROJECT AWARDConstruction Superintendent-USACELocation: Joint Base Lewis McChord, WACLP Engineering (CLPE) is hiring a new team to support our USACE contract working on Joint Base Lewis McChord. We're seeking aConstruction Superintendent-USACEto manage the day-to-day construction operations. This position requires knowledge in every stage of...

  • Pharmacy Technician

    5 hours ago

    Joint Base Lewis McChord, Washington, United States Bristol Bay Native Corportation Full time

    Eagle Global Scientific (EGS), LLC is a subsidiary of Bristol Bay Native Corporation is a provider of direct healthcare and support services to government agencies, including Military Treatment Facilities (MTF) both state side and overseas. EGS is currently searching for a Pharmacy Technician at Madigan Army Medical Center.Pharmacy Technician shall perform...

  • Recruiting Manager IV

    6 hours ago

    Joint Base Lewis McChord, Washington, United States The Exchange Full time

    Job DescriptionSupports mega exchange facilities with innovative recruiting practices. Leverages employment brand to source, attract, and recruit customer-centered associates.Job Grade4Job Tier1Career AreaHuman ResourcesSupervisorYesJob QualificationsThree years of experience as a recruiter and working knowledge of applicant tracking systems is...

  • Retail Merchandiser

    3 hours ago

    Joint Base Lewis McChord, Washington, United States Eurpac Service Inc. Full time

    ESCO, a division of Eurpac Service, Inc., has over 60 years of proven success representing consumer package goods (CPG) within the complex Military Resale Channel. Providing comprehensive sales and marketing service solutions to our clients. Our processes and proprietary technology are designed to deliver success in this unique retail channel.ESCO is seeking...

  • Logistics Analyst

    2 hours ago

    Joint Base Lewis McChord, Washington, United States General Dynamics Information Technology Full time $67,944 - $91,924

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:LogisticsJob Qualifications:Skills:Contract Requirements, Hazardous Materials, Inventory Management, Logistics Management, Supply Chain LogisticsCertifications:NoneExperience:8 + years of related...

  • Logistics Analyst

    4 hours ago

    Joint Base Lewis McChord, Washington, United States General Dynamics Information Technology Full time $67,944 - $91,924

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:LogisticsJob Qualifications:Skills:Hazardous Materials, Inventory Management, Logistics Management, Shipping, Supply ChainCertifications:NoneExperience:8 + years of related experienceUS Citizenship...

  • H2FIT: Strength

    6 hours ago

    Joint Base Lewis McChord, Washington, United States Serco North America Full time

    Position Description Are you looking to travel to a new exciting location? If so, Serco has several opportunities for you Our Army Holistic Health and Fitness (H2FIT) contract is rapidly gowing. This contract represents the US Army's premier initiative to enhance soldier readiness, optimize physical and non-physical performance, significantly reduce injury...

Issue Resolution Specialist/Account Coordinator

19 hours ago

Joint Base Lewis McChord, Washington, United States Seneca Holdings Full time

Great Hill Solutions, LLC
is part of the
Seneca Nation Group (SNG)
portfolio of companies
. SNG
is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions
is seeking a highly motivated and experienced individual to join our team as an Issue Resolution and Account Coordinator. The Issue Resolution Specialist/Account Coordinator manages the Defense Health Agency's (DHA) Issue Resolution Process and the MHS GENESIS Account Provisioning process at assigned Defense Health Network Hubs in support of the Department of Defense (DoD) Electronic Health Record (EHR), to include system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users. This includes assignment and coordination of end-user MHS GENESIS required training.

This is a full time, on-site position and Madigan Medical Center at JB Lewis-McChord, WA.

Responsibilities include but are not limited to:

  • Connect End Users with Cerner AMS and TMI in validating configuration changes
  • Serve as an Enterprise consultant on workstream processes
  • Liaise between the Site, DHA, HI, implementation teams, GSC, Tier 3, and DHMSM
  • Monitor and manage Service Now Dashboards and MTF Visual Task Boards
  • Communicate ticket resolutions to end-users, Account Coordinators, MHS GENESIS Trainers, and staff
  • Assists end users with following enterprise system configuration change request and service interruption reporting standard operating procedures.
  • Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions when necessary.
  • Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff etc., when appropriate.
  • Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF.
  • Manage MHS GENESIS end-user profiles and roles
  • Coordinate and schedule training sessions, including ILT and CBTs
  • Track and manage training rosters and user role assignments
  • Troubleshoot common end-user account and role issues
  • Collaborate with Solution Owners, Trainers, and Peer Experts to optimize MHS GENESIS roles
  • Submit GSC tickets to create, modify, and manage end-user accounts
  • Verify end-user roles and responsibilities to ensure correct MHS GENESIS My Experience roles are assigned
  • Evaluate end-user duties to identify specialized bolt-on privileges
  • Assigns and coordinates required MHS GENESIS end user training. Requests training domain access.
  • Troubleshoots issues with end users who are experiencing functionality problems related to their MHS GENESIS account.
  • Identify, evaluate, and provide feedback to contract managers on issues or improvements.
  • Other duties related to above as required.

Skills/Abilities:

  • DoD Public Trust – be able to obtain through our company (Pass background check)
  • Able to interact and communicate at all levels
  • Excellent interpersonal skills-verbal, written and spoken.
  • Proficient in Microsoft Office Suite (Word, Excel and Outlook)

Education and Experience:

  • An associate's degree is required, with a Bachelor's degree preferred.
  • 5 years' experience as an Issue Resolution Specialist/Account Coordinator or similar

Physical Requirements:

  • Predominantly Sedentary work.  Work is performed in an office environment and requires the ability to operate standard office equipment, keyboards, Web Based Applications such as Procore, electronic spreadsheets and database analysis, outputs, and reporting, virtual data sharing platforms (e.g., SharePoint, Teams, etc.) and other forms of remote work-sharing tools.
  • Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  May also include climbing stairs and walking.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.