Sales Development Specialist

Sales Development Specialist Description:

Position Summary:The Sales Development Specialist is vital to Concept's operations and its clients. This position oversees a portfolio of clients, developing new business while creating direct, long-term, trusting relationships with those clients. The Sales Development Specialist is not closely supervised and therefore must be an independent thinker and decision-maker.

Essential Functions:

• Formulate, affect, interpret, and implement changes to the delivery of sales development programs for clients, improving strategic approaches and maximizing client engagement.
• Independently manage and execute sales development activities, including proactive outreach and conducting detailed account and contact research to identify opportunities for enhanced marketing strategies.
• Critically evaluate and analyze the effectiveness of project strategies, messaging, and overall processes; autonomously initiate improvements and refinements based on comprehensive hands-on experience.
• Independently execute, validate, and review project metrics and key performance indicators (KPIs); take initiative to provide expert analysis and recommendations for the refinement of these metrics to ensure accuracy and effectiveness in tracking project success.
• Proactively and independently identify, troubleshoot, and engage in problem solving issues and operational challenges within projects, taking independent action to resolve concerns.
• Must demonstrate high-level initiative and leadership in operational excellence.

Decision Making Authority: The Sales Development Specialist has decision-making authority to independently modify overall project strategy and processes. This includes the freedom to initiate adjustments and improvements autonomously to optimize client engagement and program effectiveness. Furthermore, this authority extends to proactively identifying and resolving performance issues, enabling the specialist to implement real-time refinements and ensure the ongoing success of sales development initiatives. This level of autonomy ensures that the specialist acts as a key driver in shaping and directing the course of sales development strategies while maintaining operational excellence throughout project lifecycles.

Professionalism & Integrity: The Sales Development Specialist is expected to professionally represent Concept. This includes moral character, good business decisions, professional appearance and leading by example.The Sales Development Specialist will be expected to make judgment decisions without the input of the Director of Sales Development Operations and at other times use discretion to determine when the input of the Director is appropriate.

Confidentiality:The Sales Development Specialist will be made aware at times of information that is not intended for public knowledge. This information may involve company decisions and/or direction, personnel issues, account issues, financial issues, etc. The Sales Development Specialist is expected to keep these matters confidential and understands they are not to discuss or disclose this type of information with co-workers or peers. If the Sales Development Specialist is not sure if certain information is confidential, they should ask the Director of Sales Development Operations before discussing it with peers or co-workers.

Other Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Qualifications:

• Demonstrated success generating high quality, sales development results in a variety of different industries.
• Demonstrated proficiency using CRM, preferably and/or HubSpot.
• Demonstrated proficiency in Microsoft Excel.
• Must be able to demonstrate report/dashboard creation.
• Excellent communication skills, both written and verbal.
• Excellent organizational skills.

Working Conditions: This is a work from home position which allows you to work from home for all or part of your work week. The company at its discretion can request in-office meetings or other reasons to be in the office and it is understood you must comply with these requests.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.