Director of Crisis Services

Director of Crisis Services

Lead and Expand Life-Saving Crisis Intervention Programs

Location: West Reading, PA

Salary: $75,000+/year

Schedule: Full-Time | Monday - Friday, 8:30am - 5pm (based on business needs)

Program: Crisis Intervention Services

About the Role:

Are you a seasoned behavioral health leader passionate about crisis intervention? As Director of Crisis Services, you'll oversee multiple crisis programs throughout Berks County, leading a team of Clinical Coordinators while building vital community partnerships. This is your opportunity to shape the future of crisis services and make a profound impact on individuals during their most vulnerable moments.

What You'll Do:

Leadership & Program Management:

• Oversee the strategic direction and daily operations of multiple crisis intervention programs
• Supervise and mentor Clinical Coordinators, providing individual and group supervision
• Implement SAMHSA best practices and evidence-based crisis intervention models
• Ensure all services meet licensing standards, contractual requirements, and agency policies
• Develop and execute annual program plans with measurable outcomes
• Maintain 24-hour availability for emergency consultation and program support

Community Partnership & Marketing:

• Build and strengthen relationships with county agencies, police departments, hospitals, emergency services, and behavioral health providers
• Present crisis intervention services to community stakeholders and potential referral sources
• Develop and execute marketing strategies to increase awareness of crisis services
• Attend community events and conferences to promote program visibility
• Actively participate in expanding crisis services throughout Berks County
• Represent the agency at interagency meetings and community events
• Identify and pursue opportunities for service expansion through RFPs and partnerships

Staff Development & Training:

• Create comprehensive training programs and professional development opportunities
• Orient and mentor new Clinical Coordinators on policies, procedures, and best practices
• Conduct annual performance evaluations and 90-day probationary reviews
• Ensure staff maintain appropriate qualifications and compliance with all requirements
• Foster a culture of recovery principles and cultural competency

Quality Assurance & Compliance:

• Collect and analyze outcome data to assess program efficacy
• Oversee performance improvement activities and quality indicators
• Prepare monthly, quarterly, and annual reports for stakeholders
• Review client complaints and grievances before submission
• Manage incident reporting through the agency's incident management system
• Ensure timely, accurate documentation across all programs

Financial & Operational Oversight:

• Manage program budgets and ensure operations stay within budgeted parameters
• Collaborate with your supervisor on annual budget preparation
• Oversee payroll and billing documentation accuracy
• Interface with Accounting to resolve billing issues
• Maximize authorized services and ensure proper documentation for reauthorizations

What We're Looking For:

Required:

• Master's degree in a behavioral health discipline (Social Work, Counseling, Psychology, etc.)
• Crisis experience is essential
• 4+ years of behavioral health experience
• 2+ years of progressive supervisory experience managing master's-level staff
• Deep knowledge of crisis intervention best practices and recovery principles
• Strong proficiency with Microsoft Office and Electronic Health Records (MyEvolv experience preferred)
• Valid driver's license
• PA clearances (Act 33 & 34, FBI fingerprinting)

Strongly Preferred:

• Professional licensure (LPC, LCSW, LMFT, PsyD)
• Certification in crisis intervention or related specialty
• Marketing or business development experience in behavioral health settings
• Experience building community partnerships and collaborative networks
• Track record of program development and expansion

Why Join Our Team?

Competitive Compensation & Benefits:

• Salary starting at $75,000+ (commensurate with experience)
• Comprehensive Medical, Dental, and Vision Insurance
• 403(b) retirement plan with generous employer match
• Paid Time Off for work-life balance
• Life and Disability Insurance
• Tuition reimbursement for continued education
• Flexible Spending Accounts (Health, Dependent, Transportation)
• Employee recognition and referral bonus programs
• "Tickets at Work" discount program

Professional Impact & Growth:

• Lead innovative crisis programs serving Berks County
• Shape the future of crisis services in your community
• Work with a Joint Commission-accredited organization
• Collaborate with dedicated professionals committed to recovery
• Opportunities for continued learning and advancement
• Influence policy and best practices at the program and community level

Mission-Driven Organization: Join Holcomb Behavioral Health Systems, where we take a comprehensive, holistic approach to behavioral health. Serving communities throughout Pennsylvania, New Jersey, Delaware, and Maryland, we're committed to providing innovative, responsive crisis intervention when people need it most.

Ready to Lead with Purpose?

If you're an experienced behavioral health leader ready to make a lasting impact on crisis services, we want to hear from you. Apply today and join a team where your leadership saves lives and transforms your community.

Learn more about career opportunities:

Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.