Patient Service Representative

1 week ago

Minneapolis, Minnesota, United States Knowtion Health Full time

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

This is a remote position. The Patient Service Representative will focus on the processing and resolution of workers compensation and other accident claims. Our Patient Service Representatives work independently and as part of a team comprised of both fellow Knowtion Health coworkers and the Client�s staff remotely. Knowtion Health Service Representatives will need outstanding communication skills, strong computer skills and the ability to multitask while working in a fast-paced environment.

What�s Attractive to the Right Candidate?

  • Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
  • Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won�t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
  • Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

  • Develop and maintain a professional relationship with�
    • Our clients, acting as a liaison between the hospital and Knowtion Health
    • Hospital related physician offices, ensuring open and mutual communication
    • Insurance payers, encouraging prompt payment
  • Remotely to obtain information, including documents, regarding the entity responsible for payment of patient�s hospital bills or claims. The entity may be a commercial or governmental insurance payer, employer or worker�s compensation payer.
  • Read and respond to all e-mails and correspondence received in a timely manner
  • Verify and fulfill any attorney requests that are received
  • Complete daily billing activities for new accounts
  • Learn and implement client specific protocols and procedures
  • Updates patient information in the hospital information system and in Knowtion Health workflow management system as required
  • Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively
  • Various administrative duties with a focus on effectively and consistently recovering revenue for Knowtion Health hospital clients
  • Assists management with ad hoc inventory initiatives and other projects, as assigned
  • Attends company, department, and team meetings

What you bring:

  • Workers� Compensation eligibility verification with insurance carriers, employers, and/or direct patient contact experience
  • Meditech experience preferred
  • Claim submission via hospital clearinghouse (Quadax) experience preferred
  • High school diploma or GED
  • Valid driver�s license

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

This position is remote and requires a dedicated, distraction-free work space at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, bonus opportunities, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, VA, WI, WV

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