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Referral Specialist
2 weeks ago
Florida Medical Clinic Orlando Health
Job Title: Referral Specialist
Full Time: Monday - Friday, 7:30 AM to 4:30 PM
Department: Internal Medicine
Location: 17417 Bridge Hill Ct, Tampa, FL
Job Summary: The initial contact of each new patient.
Why is Florida Medical Clinic Orlando Health your best place to work?
Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. Financial & Retirement – Up to 5% employer match on retirement contributions. Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
ResponsibilitiesEssential Functions
• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient's insurance requirements have been satisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient's visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Assumes responsibility for professional development and education.
Education/Training High school graduate or equivalent education.
Experience One (1) year of retail, customer service or health care.
