Operations & Facilities Manager

Title:  Operations & Facilities Manager

Department:  Fairfax Homeless Services

Reports to:      Director of Programs and Services

Salary Range: $64-69K

Location: Fair Ridge Family Shelter

FLSA Status: Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.  Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Operations & Facilities Manager is responsible for overseeing the daily physical operations of the Fair Ridge Emergency Shelter, ensuring a safe, clean, and compliant environment for residents, staff, and visitors. This role includes facility maintenance, safety and compliance, vendor coordination, and inventory management. The ideal candidate will have strong problem-solving skills, experience in building maintenance, and the ability to work collaboratively within a fast-paced shelter setting.

Responsibilities:

Facility Maintenance & Operations:

• Oversee daily operations and maintenance of shelter facilities, including plumbing, electrical, HVAC, and structural systems. Communicating the issues with Fairfax County

• Ensure the functionality of computer and communication equipment, including telephones and internet connectivity.

• In coordination with Fairfax County conduct regular inspections and preventative maintenance to ensure safety and operational efficiency.

• Coordinate and oversee repairs and maintenance, whether performed in-house or by external contractors.

• Oversee and ensure the cleanliness and proper maintenance of the building's interior and exterior grounds.

• Maintain a flexible schedule in response to the needs of the shelter operations, which may occur after business hours

• Core hours are Monday through Friday, 8:00 AM to 4:00 PM, with one remote workday per week. The Operations Manager will also serve in an on-call capacity to respond to building-related emergencies.

• Maintain cleaning schedules, waste management, and sanitation protocols in collaboration with staff and vendors.

• Ensure agency vehicles are maintained and meet state license and registration requirements.

• Responsible or submitting payments for vendors and tracking operating budget

Safety & Compliance:

• Ensure the facility complies with all local, state, and federal health and safety regulations.

• In coordination with the Assistant Director of Shelter Operations, conduct and monitor regular fire drills and emergency preparedness exercises.

• Coordinate with Fairfax County and security vendors to monitor and address concerns related to security cameras and alarm systems.

Inventory & Supplies Management:

• Manage facility-related inventory, including cleaning supplies, maintenance tools, and emergency preparedness items.

• Work with vendors to procure cost-effective and high-quality supplies.

• Monitor and manage utility usage to ensure cost efficiency.

Vendor & Contractor Coordination:

• Obtain and evaluate bids for maintenance and repair projects; oversee work to ensure quality and compliance.

• Develop and maintain relationships with contractors, service providers, and suppliers.

• Ensure all vendor contracts and agreements align with budgetary constraints and operational needs.

Team & Collaboration:

• Support emergency response efforts, including weather-related preparedness and facility adjustments for increased shelter capacity.

• Participate in regular meetings with Programs Team, Facilities, Fairfax County, and others as needed

• Duties may overlap with the Assistant Director of Shelter Operations

Other:

• Maintain compliance with TB testing per agency protocol

• Ensure compliance with all agency policies

• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).

• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment

• Perform other duties deemed necessary to support the program and agency

About You:

Required:

• A bachelor's degree in human services/ related field or commensurate experience

• 3-5 years of experience in facilities management, building maintenance, or a related field.

• Knowledge of building systems, maintenance best practices, and compliance requirements.

• Strong problem-solving skills and ability to respond quickly to urgent facility needs.

• Ability to prioritize competing responsibilities and make sound judgements

• Ability to lift at least 10-20 lbs and perform hands-on maintenance tasks as needed.

• Proficiency in Microsoft Office, facility management software, or other relevant tools.

• Strong written and verbal communication and interpersonal skills.

• Ability to work flexible hours, including evenings and weekends, as needed.

• Valid Driver's License

• Willingness to work evenings and weekends when needed

Preferred:

• Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)

• 1+ years of program and/or staff management

• Experience in an emergency shelter, residential facility, or nonprofit setting preferred.

• Experience leading/ supporting programs serving homeless families

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift items weighing 10-20 pounds

Benefits

• Medical, Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 11 Paid Holidays, a Floating Holiday and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.