Assistant Manager

3 days ago

San Jose, California, United States Waxing the City of San Jose, CA Full time

Benefits:
  • Awesome break room
  • First Uniform Set on Us
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development


At Waxing the City, our licensed service providers are not only waxing experts, they're waxing authorities. This led us to create our very own title of Cerologist technicians, combining "cera" (Latin for wax) with "ologist" (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University, our service providers become certified Cerologists.

LOVE WHAT YOU DO
At Waxing the City, we are passionate about helping clients look and feel their best — and that starts with a team who loves what they do. Our Assistant Managers are key leaders who support studio operations, empower team success, and elevate the client experience every step of the way.   We're seeking a licensed esthetician or cosmetologist who thrives in a hands-on leadership role and is eager to grow their career in a supportive, high-performance environment. This hybrid position blends studio coordination, team development, local marketing execution, and client service (including at least two weekly Cerologist shifts).   As Assistant Manager, you'll work closely with the Studio Owner to ensure seamless day-to-day operations. Your responsibilities will include overseeing the client experience, supporting training and performance development, maintaining a clean and professional studio, and representing the brand through local marketing events and partnerships. This is an ideal role for a licensed beauty professional who wants to expand their business and leadership skills while continuing to provide services in the treatment room.

ESSENTIAL FUNCTIONS:
  • Partner with the Studio Owner to lead daily studio operations and provide in-person support to the team
  • Perform waxing services (minimum two shifts per week) to stay connected to service quality and client needs
  • Mentor and support Cerologists in achieving performance goals
  • Uphold brand standards for client service, cleanliness, and professionalism
  • Drive local marketing efforts, community partnerships, and event participation
  • Oversee supply inventory and manage ordering as needed
  • Assist with onboarding and training new team members
  • Serve as the on-site point of contact for urgent or escalated issues in the Studio Owner's absence
  • Lead by example in communication, client care, and team collaboration
  MINIMUM QUALIFICATIONS REQUIRED:
  • Required: Current State Licensure (Esthetician, Cosmetologist)
  • Required: 1+ years of hands-on waxing experience in a professional setting
  • Required: 1+ years of experience in a management or supervisory role
  • Comfortable and open to performing male waxing services
  • Strong communication and interpersonal skills
  • Passion for customer service and empowering team growth
  • Highly reliable and organized with strong follow-through
  • Comfort with basic tech platforms (POS systems, scheduling tools, email)
  • Must be able to work evenings/weekends as needed and attend community events


OUR CORE VALUES:
  • Emphasis on People
  • Outstanding Client Service
  • Compassion & Caring
  • Community Partnerships

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