Program Manager

Program Manager:
We are seeking an experienced, high-energy, results-oriented Program Manager. This position manages software implementation projects and a team of software implementation project managers and specialists for our growing software and services company. The successful applicant will have a background in managing software rollouts, including requirements gathering, environment setup and installation, configuration/development, training,
go-live, and support.

The Program Manager takes full accountability for end-to-end project
management of highly complex software implementations. The Program Manager engages with our personnel and customers to establish strong relationships and develop detailed work plans, schedules, project estimates, and status reports. This position requires in-depth knowledge of contractual obligations and terms, with the ability to translate them into project deliverables.

Responsibilities:

• Monitors and reports the progress of all project activity in the team portfolio, including significant milestones, and any conditions that affect project cost or schedules.
• Advises the client and company management of project risks in a timely manner.
• Analyzes and reports the actual performance against the plan and recommends adjustments consistent with plan objectives.
• Creates communication plans to keep all stakeholders informed of progress and issues, and assures timely adaptive action is taken.
• Manages project completion activities, including lessons learned sessions and transitioning projects to Support.
• Conducts project meetings and is responsible for project documentation.
• Ensures adherence to quality standards.
• Manages client relations and communications related to requests for additional work.
• Assists with annual planning, budget, and re-forecasting cycles and processes.
  
  

Requirements:

• 5+ years of Project Management with a track record of success
• 3+ years of direct supervision experience
• Demonstrated success in team leadership
• Knowledge of the Software Implementation Life Cycle
• Proven track record of managing multiple software implementations, meeting strict deadlines, identifying and mitigating issues, controlling scope, and managing budgets
• Proficiency in project/program management methodologies and practices
• Knowledge of, and competency in, project management processes, including planning tasks, allocating resources, risk management, issues management, time management, financial management, team management, quality management, monitoring, reporting, and documentation
• Technical knowledge of software implementations

Preferred Qualifications:

• 5+ years of Software Implementation Project Management with a track record of success
• Experience with Agile SCRUM/Kanban methodology
• Experience with JIRA and Confluence
• Justice Case Management experience.
• Ability for employees to work from a remote location (e.g., home) or office.

Why Journal Technologies? 

Visit for more information, but highlights include:  

• Competitive compensation based on skills, experience, and years of service. 
• Quality medical, dental and vision coverage. 
• Competitive paid time off as well as paid holiday time. 
• 401(k) retirement (US) and GRRSP (CDN) programs. 
• Annual professional development funds - $1,500 USD annual per employee. 
• Book subscriptions with an extensive library in each office for personal and professional growth. 
• Flexible working hours which you can coordinate with your supervisor. 
• Ability for employees to work from a remote location (e.g., home) or office. 
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. 
• Travel opportunities between Journal Technology offices and with clients. 
• We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people. 
• The salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.