Supervisor- VIP Services

1 week ago

Reno, Nevada, United States Monarch Casino & Resort Full time


Overview

Come join Team Atlantis The position of VIP Services Supervisor is responsible for overseeing the hiring, coaching and disciplining of VIP Administrators, overseeing the daily functions of the VIP office, ensuring smooth work flow, coordinating inter-departmental VIP processes, and maintaining a work environment that fosters trust and maximizes productivity.



Responsibilities

Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Assists VIP Manager in executing departmental projects, reports and maintaining suite/block inventory.Accountable for all team members day to day and long-term operations including conducting interviews, hiring, training and developing team members which includes coaching, mentoring and all levels of discipline.Responsible for appraisals, work history entries, maintaining team members files to meet business demands and ensure customer satisfaction.Establishes and maintains positive customer contact in the VIP Lounge, handles difficult customer interactions, handles or directs customer disputes to the proper host.Ensures the administrative staff provides accurate, responsive player development assistance for the VIP Host teams.Adheres to all regulatory, departmental and company policies and procedures.Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.



Qualifications

Must be at least 21 years of ageNevada Gaming Registration CardAlcohol Awareness Card1-year Supervisor experience preferredPrior hotel registration or VIP hospitality experience preferredMust be able to manage multiple tasks and be detailed orientedAbility to supervise and motivate VIP staff, and be self-motivatedAbility to work independently, possess excellent communication skills-both written and verbal, as well as guest service skillsProven problem-solving skills as demonstrated by the ability to respond calmly and make rational decisions when requiredAbility to solve guests' problems to their satisfaction while protecting Atlantis' interestsKnowledge of computer systems, Microsoft Office, proficiency in LMS and player tracking systemMust maintain confidentialityFlexibility with scheduling

***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

Comprehensive benefits (medical, dental, vision, supplemental coverage)401K retirement savings plan + discretionary matchEducation Tuition Reimbursement ProgramPaid VacationHoliday PayRecreation /Fitness DiscountsWeekly Resort PrizesCareer Development and Training WorkshopsFREE daily mealInternal Advancement

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