Insights and Operations Specialist

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk

What You'll Do:
As a Sr. Associate, Insights + Operations, you'll play a critical role in ensuring Edge Academy runs smoothly and continues to deliver high-quality, scalable learning programs. You'll partner across teams to streamline processes, maintain platform integrity, and enhance the learner experience across three key areas:

Learning Platform Operations, Support & Analytics:

• Build and configure courses and learning paths that deliver seamless, personalized learning experiences at scale.
• Set up enrollment rules, automation, and group management to streamline learner access and reduce manual intervention.
• Maintain catalog organization, tagging, and metadata to ensure content is easy to find and logically structured.
• Manage Jira tickets and coordinate escalations with Docebo Support to resolve LMS issues efficiently, while documenting common fixes for internal knowledge sharing.
• Troubleshoot and resolve learner access, enrollment, and tracking issues to maintain platform integrity and user satisfaction.
• Monitor learner behavior, certification funnel metrics, and Content Impact Score—providing insights and ad-hoc reporting to inform GTM and leadership decisions.

Content & Experience Quality:

• Design compelling course thumbnails and visual assets that elevate the learner experience and maintain brand consistency across Edge Academy's content library.
• Prepare transcripts, closed captions, and on-screen text to ensure accessibility and clarity for a global audience.
• Refresh outdated or legacy course visuals to keep content modern, engaging, and aligned with current design standards.
• Conduct comprehensive QA across visual and UI elements—verifying layout, responsive behavior, and navigation flows to ensure a polished, inclusive learner experience (including localization readiness and mobile testing).

Program Enablement & Credentialing:

• Manage partner cohort enrollments and configure tailored content experiences that meet unique partner needs.
• Track partner progress, engagement, and completion metrics to provide visibility and drive program success.
• Oversee Credly workflows, troubleshoot badge issues, and ensure accurate badge issuance throughout the lifecycle.

What You Bring to the Table:

• Experience with Docebo or another enterprise LMS, with a strong understanding of learning operations.
• Exceptional attention to detail and operational rigor, ensuring accuracy and consistency in all deliverables.
• Skilled in project coordination and follow-through, with the ability to manage multiple priorities in a fast-paced environment.
• Adept at troubleshooting and communicating clearly with stakeholders externally and cross-functionally.
• Comfortable working in high-growth environments where adaptability and proactive problem-solving are key.
• Bonus: Experience with graphic design, thumbnail creation, or content production to enhance visual storytelling.
• Bonus: Familiarity with Credly or similar badging platforms to support credentialing programs.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No
CO, CA, IL, NY, WA, and Washington DC residents only:
In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note:
Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is

$53,000—$97,100 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at accommodations@ thetradedesk. com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.