Mobile Device Support Specialist

1 week ago

Austin, Texas, United States Yochana Full time $60,000 - $90,000 per year

Title: Mobile Device Support Specialist

Location: Austin, TX (Day1 Onsite)

Position Type: Full Time

Job Description:

The Mobile Device Support Specialist will be responsible for the comprehensive lifecycle management, deployment, troubleshooting, and support of all company-issued and potentially BYOD mobile devices, ensuring secure and efficient access to enterprise resources. This role demands a strong understanding of mobile operating systems, device management platforms, and enterprise security principles.

Key Responsibilities


• Provide Tier 1 and Tier 2 technical support for mobile devices (iOS, Android, Windows) via various channels.


• Configure, deploy, and provision new and replacement mobile devices for employees, including enrolment into Mobile Device Management (MDM) platforms.


• Manage devices using MDM platforms (e.g., Microsoft Intune, VMware Workspace ONE), enforcing security policies, managing applications, and ensuring compliance.


• Troubleshoot complex hardware, software, network, and application issues related to mobile devices.


• Enforce mobile security policies, including remote wipe, data encryption, multi-factor authentication (MFA), and access controls.


• Maintain accurate inventory records of all mobile assets.


• Assist with device procurement, contract management with cellular carriers, and expense optimization.


• Create and update documentation including support processes, FAQs, and issue resolutions.


• Educate end-users on mobile device best practices and security guidelines.


• Collaborate with cross-functional IT and security teams to ensure seamless integration and operation of mobile services.


• Stay current with industry trends and emerging mobile technologies and security threats.

Qualifications


• Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).


• 3-5 years of experience in mobile device support or IT help desk roles, preferably in an enterprise environment.


• Hands-on experience supporting iOS and Android mobile devices.


• Strong experience with MDM solutions (e.g., Microsoft Intune).


• Solid understanding of mobile operating systems, Wi-Fi connectivity, VPN configuration, and mobile security protocols.


• Experience with enterprise mobility solutions, including secure email, application distribution, and mobile content management.


• Knowledge of cybersecurity principles, secure mobile configurations, and information security risk management.


• Excellent troubleshooting, analytical, and problem-solving skills.


• Strong communication, interpersonal, and customer service skills.


• Ability to work independently and manage multiple tasks and priorities effectively.


• Familiarity with ticketing systems (ServiceNow

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