Communications Specialist

Pay: $90,00 - $95,000

Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

Position Overview
Reporting to the Marketing Manager, the Communications Specialist will help establish Raymond Storage Concepts' internal and external communication strategies through content management and execution across channels and media, driving innovation in this functional area. This role will lead the ideation, planning, and execution of communication efforts as an integral part of the scope of work, ensuring messaging is executed with a deep understanding of internal and marketing strategies.

The Communications Specialist will be part of a small, dynamic team that supports both internal and external customers. The role's focus will be on coordinating, developing, and implementing internal and external communications strategies and programs within the organization.

Key Responsibilities (including, But Not Limited To)

• Develop and execute comprehensive communication plans in alignment with organizational goals and initiatives.
• Collaborate with cross-functional teams and vendors to gather information and create compelling stories and messages.
• Manage and maintain internal and external communication channels to ensure the timely and accurate delivery of information.
• Establish key performance indicators (KPIs) and benchmarks, set goals and measure the effectiveness of communication efforts.
• Research, write and edit engaging content for various communication channels, including newsletters, brochures, emails, social media and websites.
• Stay on top of industry and target audience trends.
• Responsible for quality control and brand consistency across all assets.
• Evaluate and assist in establishing standard operating procedures.
• Ensure proper and authorized use of supplier and customer content.
• Organize and maintain files and assets within the established structure.

Requirements

• Excellent written and verbal communication skills.
• Strong understanding of internal communications and B2B marketing.
• Degree in communications, marketing, or a related field.
• 5-7 years of professional writing experience in a corporate communications or marketing role.
• 5-7 years of experience working with cross-functional teams and professionals.
• Strong organizational, time and project management skills.
• Able to plan, prioritize and execute multiple tasks and deadlines.
• Able to work independently and as part of a team.
• A self-starter and opportunity finder. Able to work without constant oversight.
• Experience in establishing a company intranet and strategy.
• Proficiency in using social media content creation and platforms.
• Ability to create engaging and persuasive content.
• Exceptional interpersonal skills and ability to build strong working relationships.
• Give and receive constructive feedback and critique in a respectful and professional manner.
• Critical thinking and problem-solving skills, with the ability to analyze data, evaluate results and make recommendations.
• Passionate about continuous improvement and self-development.
• Proficiency in various software and tools for content creation, editing, publishing, and analytics.
• Familiarity with work management software to track project tasks, time, communication and proofs.
• Experience with SEO principles and how they apply to digital content creation is a plus.
• Experience in material handling, distribution or related industries is a plus.

Competencies

• Customer Focused – Gaining insight into target audience/market needs and preferences and using that knowledge to drive the strategy and development of creative solutions that benefit their business.
• Content Comprehension and Visual Communication – Collecting, consuming, and deriving meaning from content to then translate and express targeted ideas and/or information visually.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made.
• Effective Communication – Delivering messages in a clear, compelling, and concise manner that is broadly understood. Checking for understanding and adjusting content or style to meet the needs of others.
• Collaboration – Modeling and encouraging the expression of diverse ideas and opinions. Facilitating open dialogue with all contributors, balancing interests with others to gain their trust and/or support.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Manage Conflict – Anticipating conflicts before they happen, based on knowledge of interpersonal and group dynamics. Finding common ground and driving to consensus, ensuring that all feel heard.
• Continuous Improvement – Understanding the implications of new information for current and future problem-solving and decision-making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Adaptability – Taking quick and decisive action in fast-changing, unpredictable situations. Understanding that different situations may call for alternative approaches.
• Manage Commitments and Optimize Processes – Prioritizing work and managing one's own time while being respectful of others. Always looking to improve creative execution and project workflows.

Benefits

• Competitive benefit package including medical, dental, vision, life & disability
• Company Paid Short-term disability insurance
• 401k retirement plan with company match
• Employee Discount Program
• Volunteer Time Off
• Paid Time Off
• Referral Bonus
• Fun, competitive & team-oriented company culture