SCSC Team Lead 3,000 Sign-on Bonus

Pay $ $36.06 an hour

The SCSC Team Leader provides in-scope clinical and administrative oversight to a multidisciplinary team in the 24/7 Crisis Stabilization Center, ensuring services are delivered in alignment with the standards outlined in program regulations.

The Team Leader supports staff in providing person-centered, trauma-informed, and recovery-oriented crisis services for individuals of all ages experiencing behavioral health challenges. This role involves coordinating care, supervising staff, ensuring documentation compliance, and leading team-based service planning and delivery.

Core Responsibilities

• Provide daily oversight and supervision to staff delivering crisis intervention, assessment, peer support, and care coordination.
• Ensure adherence to NYS Office of Mental Health (OMH) and NYS Office of Addiction Services and Supports (OASAS) regulations under Part 600.
• Conduct clinical assessments and assist with the development and review of person-centered service plans.
• Facilitate team meetings and shift huddles to coordinate service delivery and safety planning.
• Support staff in managing escalated situations using trauma-informed de-escalation practices.
• Oversee documentation for accuracy, completeness, and regulatory compliance.
• Serve as liaison to community providers, emergency services, and referral agencies to ensure continuity of care.
• Participate in data collection and quality assurance activities.
• Provide direct care services as needed.
• Maintain staffing and scheduling on all required shifts, noting peak times have appropriate levels of staff aligned with program operating regulations
• Provide routine supervision to assigned program staff
• Ensure that all staff adhere to best practices and maintain the highest standards of patient care.
• Assist in the development and implementation of program protocols, policies, and procedures.
• Collaborate with other members of the integrated leadership team to develop/implement strategies that enhance the integration behavioral health services.
• Ensure compliance with all federal, state, and local regulations, as well as accreditation standards.
• Conduct regular performance evaluations, providing feedback, coaching, and development opportunities for staff with support of other program leadership.
• Foster a collaborative and supportive work environment that promotes professional growth and team cohesion.
• Participate in activities as part of the treatment team that may include meetings, trainings, and committees.

Qualifications

• Associate's degree in Nursing (RN) required; Bachelor's degree in Nursing (BSN) or a related behavioral health field (Social Work, Mental Health Counseling, Psychology, etc.) preferred.
• Advanced degree (BSN or Master's in a related behavioral health field) strongly preferred.
• In lieu of degree requirements, a minimum of 5 years of experience in behavioral health settings, including at least 1 year of supervisory or team coordination experience, will be considered.
• Experience working in a high-paced crisis or emergency services setting preferred.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented practices.
• Strong leadership, communication, and organizational skills.
• Prior experience in a behavioral health or community health setting is preferred.
• Basic Computer Skills (Windows, Outlook, Adobe Acrobat, Word, Excel)
• Must have a valid NYS Driver's License.

Benefits 

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere.  We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off. 

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave) 
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.  If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.  Please visit our careers website to access the full job description located within the job posting.  

To access a copy of the job description Click Here - SCSC Team Lead