AVP, Solution Consulting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

In this role, you will have the opportunity to shape and drive the strategy for Financial Services, working closely with cross-functional teams to deliver innovative solutions that drive business transformation. To be successful in this role, you must have a strong background in solution consulting, as well as a deep understanding of the Financial Services business.

What you get to do in this role:

• Develop and implement the Financial Services strategy, in alignment with the overall business goals and objectives of ServiceNow.
• Collaborate with cross-functional teams, including product development, sales, and marketing, to deliver innovative solutions that drive business transformation.
• Lead a team of solution consultants to effectively demonstrate the value and capabilities of ServiceNow's Finserv business to potential customers.
• Conduct market research and analysis to identify trends and opportunities for growth in the Finserv space.
• Serve as the subject matter expert in the Finserv space while staying up-to-date on industry best practices and advancements.
• Build and maintain relationships with key stakeholders, both internal and external, to understand their needs and provide strategic guidance.
• Develop and deliver presentations, workshops, and training programs to educate customers and internal teams on the benefits and use cases of Finserv space.
• Act as a mentor and coach to junior team members, providing guidance and support to help them grow and develop in their roles.
• Collaborate with the sales teams to drive revenue growth by identifying and pursuing new business opportunities.
• Stay informed on market trends, competitive landscape, and customer needs, and use this information to continuously improve and differentiate ServiceNow's Finserv business.
• Monitor and track the success of the FInserv business, using data and analytics to measure their impact and identify areas for improvement.
• Represent ServiceNow at industry events and conferences, showcasing our Strat Tech solutions and thought leadership.
• Act as an ambassador for the ServiceNow brand, promoting our mission and values to customers, partners, and the public.
• Adhere to all company policies and procedures, and ensure that all solutions and services are delivered with the highest level of quality and integrity.
  
   

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• TS or TS-SCI Clearance
• Experience working in a fast-growing environment and understanding of different cultural and working environments
• Experience in coordinating large scale recruitment programs
• Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers
• Ability to motivate and inspire a growing team of leading Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.