Assistant Manager of Xperience Management

JOB SUMMARY: 

The Assistant Manager of Xperience Management is a key member of the Xperience Management Department and ensures the delivery of world-class service for games and events at Delta Center and all Smith Entertainment Group venues. The Assistant Manager of Xperience Management will report to the Manager of Xperience Management and will assist in leading a team of Ambassadors to consistently exceed expectations in creating winning experiences and timeless memories. Annual salary is $60,000.

DUTIES & RESPONSIBILITIES: 

• Actively manage event operations of the Xperience Management Department.
• Assist the Xperience Management team working on NHL events, concerts and Delta Center events. Act as the Liason for NBA games and meetings.     
• Work directly with the Xperience Managers to staff events accordingly.
• Work closely with a large team of Xperience Ambassadors to ensure guest's needs are met. 
• Mentor and develop new and current employees. 
• Demonstrate a customer-first approach and outstanding service skills that are expected of all team members.
• Ensure that all event scheduling and deployments are completed and updated promptly.
• Complete payroll in a timely manner.
• Collaborate closely with the People and Culture team to conduct hiring events for the Xperience Department.
• Create and implement policies and procedures to maintain high quality service and efficient operations.
• Conduct corrective actions and provide coaching to staff when necessary. 
• Represent the Xperience team at games and events. 
• Lead special projects and tasks as assigned.
• Operate with an emphasis on safety for employees, teams, and guests.
• Protect the reputation of the company
• Exemplify Delta Center mission and values: transparent, all in, community obsessed, one team, and scrappy
• Must be able to drive a company vehicle
• Other duties as assigned. 

COMPETENCIES: 

• Develops talent – Develops people to meet both their career goals and the organization's goals.
• Customer focus – Builds strong customer relationships and delivers customer-centric solutions. 
• Communicates effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Builds effective teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. 
• Action oriented – Takes on new opportunities and rough challenges with a sense of urgency, high energy, and enthusiasm. 
• Instills trust – Gains the confidence and trust of others through honesty, integrity, and authenticity. 

QUALIFICATIONS: 

• Must be at least 18 years of age.
• Must possess a valid Utah driver's license.
• Must be able to pass a Motor Vehicle Report (MVR) screening in accordance with company policy and insurance requirements.
• Must be able to pass a drug test.
• Bachelor's degree in hospitality, business administration or a related field or equivalent amount of education and work experience in a related field. 
• Minimum of 2 years of guest or event service experience in a managerial capacity in stadium or arena management. 
• Minimum of 2 years of experience in sports and entertainment facilities. 
• Able and willing to work flexible hours, including evenings, weekends, and holidays.
• Ability to speak in front of audiences ranging from 10 to 500 people. 
• Demonstrated ability to proactively create solutions to problems and situations before and after they arise with little or no supervision. 
• Strong leadership and personnel management experience with the ability to coach, mentor and motivate a diverse workforce. 
• Proficient in ABI Mastermind or other scheduling and payroll system, strongly preferred. 

PHYSICAL DEMANDS: 

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess. 
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time. 
• This person must be able to lift 50 lbs.  

Delta Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Delta Center reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.