Care Manager

The Living Room program is a groundbreaking mental health crisis diversion program, the first of its kind in the Capital Region.

Located within the Ellis Mental Health Outpatient Services building, the Living Room is a quiet and comfortable atmosphere for adult clients, called "guests" to receive support in their time of need.

The purpose of the Living Room program is to provide guests with free and person-centered crisis counseling, referrals, and other community resources needed to prevent unnecessary Emergency Room visits. The Living Room program staff consists of peer specialists, a social worker, and care manager, all of whom work closely together to provide direct care and advocacy for a diverse and vulnerable population. The Living Room staff specializes in a wide range of treatment interventions, including trauma-informed care and integrated mental health and substance use treatment.

The Living Room Psychiatric Care Manager will have the opportunity to provide direct care and advocacy for a diverse and vulnerable population. This employee will complete psychosocial assessments for Living Room guests to determine the appropriate intervention for the visit, whether it be: supportive psychotherapy, a referral to community providers, a warm hand-off to the Living Room Social Worker or Peer, or in the rare instances, a visit to the Emergency Room.

EDUCATION AND EXPERIENCE REQUIREMENT(S):

Bachelor's degree in human services field, with mental health experience preferred. Case Management experience preferred.

GUIDING BEHAVIORS:

• Communication: Listen to understand, before seeking to be understood.
• Collaboration: Deliver outstanding service ensuring that safety comes first.
• Compassion: Serve every person with empathy, dignity, and compassion.

PHYSICAL REQUIREMENTS:

• Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

PRIMARY RESPONSIBILITIES OF THE POSITION:

Provides direct care to a diverse population of people, some diagnosed with Serious and Persistent Mental Illness (SPMI).

• Provides risk assessment to guests to determine appropriateness for Living Room services by utilizing the CASE (Chronological Assessment of Suicide Events) approach to assess suicide/homicide risk and safety. In such cases safety risk is present, Care Manager will notify additional team members for guidance and support
• Performs assessments to determine needs including assessing for determinants of health.
• Maintain up to date knowledge of community resources available to guests in need
• Working in conjunction with Living Room team members, advocates for an underserved population through coordination with and referrals to primary care, care management, and other community partnerships.
• Quickly develop therapeutic alliance with guests who may be in crisis.
• Provides warm hand-off to other team members for assistance in their area of expertise.
• Responds to referrals and provides initial outreach and screening for prospective guests
• Completes all documentation within required time frames.
• Adheres to all hospital policies and procedures including but not limited to annual mandatory education requirements and employee health requirements.
• As guest volume varies by day, Care Manager must be able to both handle/delegate multiple tasks, while at other times self-direct to other tasks (i.e. checking for referrals on phone line, etc.)
• Attends individual supervision (frequency determined by supervisor)
• Performs other duties as assigned

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

Salary Range: $22.28-$32.31/hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Location: Ellis Medicine · MH Grants

Schedule: Full Time (40 Hours), Days