Field Services Engineer

We are seeking a Field Services Engineer to provide Level 2 support for the desktop environment. You will be a valued member of the team and work closely with the Retail team.

In this role, you will:

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop software using approved tools
• Troubleshoot operating system
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Participate in projects 
• Strong understanding and skills in SLA, KPI Management 

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office in Fort Wayne, Indiana.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
• Experience in factory/manufacturing environment desirable
• Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
• Basic understanding of SCCM client troubleshooting
• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions)
• Extensive knowledge Windows OS and related configuration
• Basic knowledge of Servers, Switches, Routers, and Data Center related HW
• Basic knowledge of Backup technologies
• Ability to work in a team-oriented multi tower and vendor environments.
• Ability to multitask and prioritize work, and adapt to new processes and procedures 
• Ability to work in a fast paced environment. 
• Ability to handle and safeguard confidential information
• Excellent oral and written communication skills
• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction 

• Ability to convey technical issues and material to non-technical end users and managers
   

  These will help you stand out

• Diploma or degree in IT
• ITIL and/or any other additional certification preferred
• A+, CompTIA, CompTIA+ preferred

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until November 3rd, 2025.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave