Assistant Box Office Manager

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Managed by Legends Global, Desert Diamond Arena is the premier live entertainment venue of the Southwest, hosting world-class concerts, sporting events, and private experiences in the heart of the Westgate Entertainment District. Following a recent $42 million transformation, the arena continues to set the standard for innovation, premium hospitality, and guest experience.

THE ROLE

The Assistant Manager Box Office partners with the Manager Box Office to oversee box office operations and supporting ticketing functions and processes. The Assistant Manager Box Office will share the responsibility of maintaining strong working relationships between various promoters (internal and external), artist representatives, venue management, and staff members.

Essential Duties and Responsibilities

• Hires and supervises part time box office personnel. Manages part time staff and ensures proper customer service practices in resolving customer (internal and external) issues and assuring courteous and respectful (including timely) service.
• Staffs the box office to accommodate the promoter, walk-up sales, will call window, seating problems collection and patron inquiries.
• Aid in event creation, management and in the coordination of ticket sales with promoters .
• Assist with communication to the outlets and computer ticket company in the absence of the manger and keeps them properly informed about events and computer operations
• Responsible for payroll processing, including but not limited to ensuring staff clock in/out, approving payroll and processing payroll according to deadlines
• Other duties as assigned.

Supervisory Responsibilities

• Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with Legend Global's policies and applicable laws.
• Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work with minimal supervision
• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Education and/or Experience

• High school diploma or general education degree (GED)
• 1 to 2 years related experience required
• Or equivalent combination of education and experience
• Experience in accounting and customer service essential
• Box office experience in a similar environment strongly preferred
• Supervisory experience desired

Skills and Abilities  

• Excellent communication, problem solving and organizational skills required
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent good customer service and public relations skills
• Demonstrated knowledge of ticket selling/box office operations
• Ability to count money, make change accurately
• Experience with spreadsheets and computerized ticket systems desirable.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor